Desktop Service Technician I

Stratasys is leading the global shift to additive manufacturing with innovative 3D printing solutions for industries such as aerospace, automotive, consumer products, and healthcare. Through smart and connected 3D printers, polymer materials, a software ecosystem, and parts on demand, Stratasys solutions deliver competitive advantages at every stage in the product value chain.

About the role

The Desktop Service Technician I provides frontline technical support to employees and contractors, ensuring reliable and efficient operation of end-user technology. This role is responsible for troubleshooting hardware, software, mobile devices, and peripheral issues while delivering exceptional customer service. The Field Services I specialist assists with device deployments, onboarding activities, incident resolution, and day-to-day support of the organization's end-user computing environment.

Responsibilities

• Provide Tier 2 support for desktop, laptop, mobile device, printer, and peripheral-related issues
• Troubleshoot and resolve hardware, operating system, application, and connectivity problems
• Serve as an escalation point for issues that cannot be resolved by the Service Desk
• Deliver excellent customer service while maintaining service level objectives
• Create and maintain technical documentation, knowledge base articles, and support procedures
• Identify recurring issues and recommend process or technology improvements
• Participate in testing and deployment of new technologies and services
• Assist with Microsoft 365, Teams, Teams Rooms, conferencing technologies, and endpoint management solutions
• Support office technology including meeting room systems, docking stations, monitors, and peripherals
• Work with server, network, and security teams during incident resolution and project implementations
• Follow all company safety policies and procedures
• Attend all required company training
• Demonstrate commitments to Stratasys Behaviors by leading, acting, and modeling these values
• Other responsibilities as assigned by the department or manager

Requirements

• Associates Degree in IT/MIS or 2+ years of applicable work experience in lieu of degree
• 1+ year of relevant technical support, field service, help desk, or equipment maintenance experience
• Basic understanding of electronic and mechanical systems, including routine maintenance and fundamental troubleshooting
• Strong willingness to learn, adapt to new technologies, and follow documented procedures
• Good communication and interpersonal skills with the ability to support customers and internal end users
• Ability to follow instructions, work effectively within a team, and support flexible business needs

Skills

• Previous ServiceNow experience a plus
• Strong verbal and written interpersonal and communication skills
• Excellent follow-through, attention to detail, and task management skills
• Strong problem-solving skills and sound decision-making ability
• Coursework, certification, or hands-on training in IT, MIS, electronics, mechanical systems, or a related technical discipline is a plus

Schedule

Travel Requirements: 10%, regional