Desktop & Network Support Analyst

About the role

As an S&C Electric team member, you’ll work on projects that have real‑world impact, helping transform the grid for resilient and reliable power worldwide. You will advance a safer, more reliable, and more resilient electrical grid. Our products help the grid adapt to severe weather and transition to clean energy. The role is on‑site, supporting S&C’s 3,000+ client computer systems, printers, and mobile devices across 19 offices in 6 countries.

Responsibilities

• Maintain PC hardware remotely and for production support.
• Develop automated processes via PowerShell scripts to improve team functions and client requests.
• Propose projects and initiatives to improve customer support and central management of IT systems, including OS configurations, scan guns, printers, and Microsoft tools.
• Provide entry‑level team members with coaching in problem‑solving and technical standards.
• Drive team efforts to improve customer service for our clients through new technologies.
• Install or assist in installing and maintaining technical equipment and software.
• Respond to and prioritize requests for technical support or assistance.
• Identify and analyze support issues, determining cause, resolution, and potential trends.
• Prepare and maintain procedural, educational, or related documentation and communications.
• Be available on call 24/7 and travel as required for business purposes.

Requirements

• 4–5 years of experience in Desktop Support, Endpoint Support, IT Support, Systems Administration, or Network Support roles within a corporate or manufacturing environment.
• Knowledge of PowerShell and scripting practices.
• Knowledge of VMware vSphere technologies and best practices.
• Working knowledge of Microsoft Azure.
• Working knowledge of Microsoft Intune MDM/MDA.
• Demonstrated ability to communicate effectively and professionally.
• Expertise in configuring and supporting Windows, Linux, macOS, and Microsoft 365 products.
• Strong customer service orientation with keen attention to detail.
• Proven problem‑solving and analytical skills.
• Ability to work independently with minimal supervision in a fast‑paced environment.
• Highly self‑motivated and skilled at empowering a highly collaborative team.

Education & Certifications

• Bachelor’s Degree in Computer Science, Information Technology, MIS, or equivalent work experience.
• Preferred: Certification in current Microsoft client technologies (highly desirable).

Physical Demands

• Standing: Some tasks performed in a standing position.
• Walking: Frequent walking of varied distances.
• Lifting: Frequent lifting of items weighing up to 30 lbs.
• Carrying: Frequent carrying of items weighing up to 30 lbs.
• Pushing: Occasional pushing of computer carts.
• Pulling: Occasional pulling of computer carts.
• Bending: Occasional bending to perform a variety of tasks.
• Reaching: Frequent full range of motion from above the shoulders to below the knees.
• Handling: Frequent handling of computer equipment weighing up to 30 lbs.

Pay

Estimated annual base salary range $72,570–$96,152.60. Individual pay is determined by performance, knowledge, job‑related skills, experience, and relevant education or training. This role is also eligible for S&C’s annual incentive plan (AIP), subject to eligibility criteria.

Schedule

Hours: 8:00 am–5:00 pm, Monday‑Friday. On‑site work with 24/7 on‑call availability for all full‑time team members. May require travel for business purposes.

Benefits

• Medical, prescription, dental, and vision insurance.
• Health care and dependent care Flexible Spending Accounts (FSA) and Health Savings Account (HSA).
• Group life insurance, optional supplemental life and AD&D insurance.
• Wellbeing resources including Employee Assistance Program and family‑forming benefits (adoption and fertility support).
• Vacation time, sick time, paid holidays, company shutdown days, short‑term disability, long‑term disability, other leaves, paid parental time, and military leave.
• 401(k) retirement savings with traditional and Roth options.
• Employee Stock Ownership Plan (ESOP) component (KSOP) with annual company contributions of over 11 % of eligible earnings (3 % core, up to 3.5 % match, variable periodic).

About S&C Electric

Founded in 1909, S&C Electric Company transformed the delivery of safe, reliable electricity with the invention of the Liquid Power Fuse. Today, as extreme weather events increase and electricity demand grows, S&C continues to innovate and advance the electrical grid, ensuring reliable and resilient power for homes, communities, and critical infrastructure worldwide. With a diverse, global workforce of more than 3,500 team members, the company values integrity, safety, and quality, and is committed to fostering an inclusive, collaborative workplace that supports talent development and employee ownership.