Desktop Imaging Technician

Job Summary

JCS Solutions is seeking a Desktop Imaging Technician to support Enterprise Operations within Platform Operations. This position is aligned to the IT Asset Management Technician – Secret labor category and is a full-time onsite role. This is a 5–6 month surge requirement with an anticipated start date of July 30, 2026.

What’s in it for you

• Join a premier technology firm specializing in innovative solutions.
• Be part of a collaborative, inclusive, and innovative work culture.
• Enjoy tremendous growth potential in a high-performing team environment.
• A robust benefits package: Health, dental, and vision insurance; life insurance; short-and-long term disability; paid time off (PTO); 401k retirement plan with employer match; annual professional development reimbursement program; and more!

What you will do

• Execute mass deployments of Windows and macOS operating systems using enterprise imaging tools such as SCCM, MDT, Autopilot, or similar solutions.
• Image and deploy new systems and support system refresh activities.
• Unbox, assemble, configure, and test desktops, laptops, monitors, docking stations, and other peripherals.
• Apply physical asset tags to incoming IT equipment and accurately record serial numbers, MAC addresses, and assignment details in the IT Asset Management (ITAM) database.
• Ensure standard corporate applications, security patches, and drivers are correctly applied to device images.
• Verify disk encryption (e.g., BitLocker), endpoint protection (Antivirus/EDR), and VPN clients are active and functioning properly prior to device deployment.
• Provide Tier 2 support for standard office computing equipment, including PCs, laptops, tablets, and printers.
• Support Windows 10 and Windows 11 operating environments.
• Work onsite full-time with ad-hoc telework as required.
• Support day, swing, and night shift operations.

Schedule

Schedule: Wednesday–Friday: 3:00 PM to shift end
Saturday–Sunday: 10:00 AM to shift end

What you will bring

• Active Secret clearance.
• DoD 8140 compliant with an active CompTIA Security+ certification.
• 1–3 years of hands-on experience in IT support, Help Desk, or dedicated hardware deployment roles.
• Experience imaging new systems, system deployment and refresh activities, and Tier 2 support of standard office computing equipment.
• Demonstrated experience supporting Windows 10 and Windows 11 environments.
• Knowledge of Active Directory infrastructure.
• Experience with HP and Dell laptops, desktops, and associated peripherals.
• Ability to work independently and collaboratively within a team environment.
• Strong attention to detail, excellent time management skills, and the ability to work systematically.
• Availability to work onsite and support the assigned shift schedule.

Pay

The general salary range for this position is $65,000.00 - $76,000.00.

Benefits

• Health, dental, and vision insurance.
• Life insurance.
• Short-and-long term disability.
• Paid time off (PTO).
• 401k retirement plan with employer match.
• Annual professional development reimbursement program.

About the Role

At JCS Solutions, we elevate our customers' mission through the application of technology and professional services. Our commitment to investing in our workforce drives innovation and progress for our clients, employees, and communities.

Qualifications

• Active Secret clearance.
• DoD 8140 compliant with an active CompTIA Security+ certification.
• 1–3 years of hands-on experience in IT support, Help Desk, or dedicated hardware deployment roles.
• Experience imaging new systems, system deployment and refresh activities, and Tier 2 support of standard office computing equipment.
• Demonstrated experience supporting Windows 10 and Windows 11 environments.
• Knowledge of Active Directory infrastructure.
• Experience with HP and Dell laptops, desktops, and associated peripherals.