Desktop Engineering Manager II ITS

Location: Oak Park Heights, MN - Hybrid, 3 days onsite

Salary Range: $111k - $172k base salary

Reports to: Director of Infrastructure & Operations

About the Role

We are seeking a seasoned IT leader to manage our Enterprise Desktop Engineering and Field Operation functions. This role will lead a talented team of engineers and field operation experts across several locations, responsible for overseeing the lifecycle of end-user computing devices, ensuring seamless integration with enterprise systems, and managing the strategy, deployment, and security of end-user computing devices, including laptops, workstations, printers, and virtual endpoints. The ideal candidate will bring a strong background in IT management, technical expertise in Microsoft technologies, and a proven ability to lead cross-functional teams in a dynamic enterprise environment.

Responsibilities

• Lead and develop the IT Desktop Engineering team in designing, deploying, and maintaining Microsoft Windows environments.
• Coach, mentor, and enhance the skills and capabilities of team members to build a cohesive and collaborative unit. Provide continuous feedback to direct reports, ensuring their ongoing development.
• Manage enterprise-wide device compute hardware and OS strategies, including vendor selection, contract negotiation, and lifecycle management.
• Oversee configuration and deployment using Microsoft Intune and Microsoft Endpoint Configuration Manager (MECM).
• Ensure compatibility and performance of end-user compute hardware platforms.
• Collaborate with security and infrastructure teams to create and enforce compliance and security standards.
• Oversee EUC operations and engineering, ensuring the team develops and maintains documentation, SOPs, and asset management processes.
• Manage large-scale contracts and relationships with third-party vendors and service providers.
• Provide leadership, mentorship, and performance management for team members.
• Communicate effectively with stakeholders across departments to align IT services with business needs.
• Available to work after hours and weekends as required for 24x7x365 support.

Qualifications

• Minimum 5 years of experience in IT management, preferably in a large enterprise environment.
• Excellent organizational, communication, and leadership skills.
• Experience with Microsoft Azure, Intune, and MECM.
• Deep knowledge of Windows 10/11 operating systems and enterprise deployment strategies.
• Experience with Dell and Microsoft hardware platforms.
• Demonstrated success in managing vendor contracts and procurement processes.
• Bachelor’s degree in Information Technology, Computer Science, or a related field preferred.
• Experience managing Active Directory policies.
• Extensive knowledge of PC operating systems and registry management.
• Comprehensive understanding of PC hardware, software, operating systems, directory services, printing, and applications.
• Experience in hardware and software design, installation, configuration, maintenance, and troubleshooting.
• Experience with Anti-virus management consoles and troubleshooting.