Desktop Engineer L1
Iron Systems, Inc · Whitestown, IN · 2 wk ago
Information TechnologyFull-time
Mandatory Skills
- System documentation/FAQ and knowledge base.
- Registration of service requests.
- Documentation of inquiries and faults in a ticket system.
- User management.
- Patch management (MS operating systems, antivirus, etc.).
- Basic Microsoft server activities.
- Skills include Zebra printer support, Windows support, etc.
Job Description
- As 1st and 2nd level support, first point of contact for user problems with hardware and software, including printer support (on-site/remote/by phone).
- Support the installation, configuration, and administration of client hardware and software and operating systems.
- Provide support for activities that can be planned, such as network configuration, updates, and rollouts.
- Support users with the installation and configuration of smartphones.
- System documentation/FAQ and knowledge base.
- Documentation of inquiries and faults in a ticket system.
- User management.
- Patch management (MS operating systems, antivirus, etc.).
- Basic Microsoft server activities complete your profile.
- Skills include Zebra printer support, Windows support, etc.