Desktop Engineer

About the role

Our organization is seeking an experienced Desktop Engineer to join a growing End User Technology team. This role is ideal for someone with strong desktop engineering experience who enjoys designing, deploying, and supporting enterprise endpoint solutions in a Microsoft environment. The Desktop Engineer will serve as a technical expert for desktop technologies, operating systems, software deployment, endpoint management, and end-user support. This position requires a hands-on, collaborative professional who can drive improvements in endpoint performance, security, and user experience. This position is onsite during the contract period, with increased flexibility available upon conversion to a permanent employee.

Responsibilities

• Design, develop, and maintain enterprise Windows desktop environments and endpoint standards.
• Manage and support Microsoft 365 technologies, including Microsoft Teams and Intune.
• Create, test, and deploy software packages using Microsoft Intune and PDQ Deploy.
• Administer enterprise patch management and software update processes.
• Provide Tier III technical support, troubleshooting complex issues and performing root cause analysis.
• Serve as a subject matter expert for desktop engineering initiatives and endpoint-related projects.
• Monitor endpoint performance, identify recurring issues, and implement long-term solutions.
• Evaluate and recommend hardware, software, and peripheral technologies to support business needs.
• Develop and maintain technical documentation and knowledge base articles.
• Mentor Service Desk and support team members on desktop technologies and best practices.
• Identify training opportunities that improve end-user productivity and technology adoption.
• Participate in an on-call rotation to support business-critical systems outside of standard business hours.
• Collaborate with cross-functional IT teams to ensure a secure, stable, and efficient computing environment.

Required Skills & Experience

• Strong experience with Windows desktop engineering and enterprise endpoint management.
• Experience with Microsoft Intune administration and device management.
• Hands-on experience with software packaging and deployment using PDQ Deploy and/or Microsoft Intune.
• Knowledge of Microsoft 365 technologies, including Teams administration.
• Experience supporting desktop hardware and peripherals in an enterprise environment.
• Active Directory administration and user management experience.
• Strong troubleshooting and technical support skills.
• Experience with PowerShell scripting and automation.
• Knowledge of enterprise patch management processes.
• Ability to create technical documentation and knowledge base content.

Preferred Qualifications

• Experience serving as a technical lead, mentor, or subject matter expert.
• Familiarity with ServiceNow or similar ITSM platforms.
• Strong communication skills and ability to work effectively across technical and non-technical teams.
• Experience supporting large-scale endpoint deployments and modernization initiatives.

Pay

The pay range for this position is $30.00 - $45.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)