Desktop Engineer

About the role

Desktop Engineers at our company partner with clients to resolve IT tickets for issues related to Windows OS, network, printer, password reset, Office 365, and VPN/connectivity.

Responsibilities

• Develops desktop standard images and ensures consistency across all desktops.
• Manages inventories and supports desktop resource contracts.
• Provides direct customer support and resolves IT issues.
• Takes initiative to research and resolve new issues independently.

Requirements

• Able to adapt to changing environments, manage time, and handle high-stress situations.
• Strong analytical, problem-solving, and troubleshooting skills.
• Excellent oral and written communication skills, including report writing.
• Highly developed customer service abilities.
• Exemplary time management skills.
• Well-developed technical aptitude and ability to follow complex instructions.
• Initiative and independent judgment.
• Strong analytical and problem-solving abilities.
• Highly organized with strong attention to detail.

Qualifications, Skills And Requirements

• High school diploma required; AA/BA/BS degree preferred.
• 1-2 years of Help / Service Desk experience required.
• Advanced Technical Training strongly desired.
• Experience in two of the following areas: Active Directory, User and Computer Services, Service Now, Office 365 Administration, IT Networking, Configuration of LAN/WAN, PowerShell Scripting, Telephony & Voice Integration/Troubleshooting.
• Proficiency with computer imaging software.
• Intermediate knowledge of Network Systems.

Pay

$60,000-$75,000 annually - VX1