DESKTOP ENGINEER

About the role

We are seeking a Desktop Engineer who is passionate about supporting clinical operations through strong technical execution and a thoughtful, methodical approach to problem solving. StrideCare is a multi-specialty physician group focused on delivering comprehensive lower extremity care across Texas. Our expert doctors specialize in the treatment of foot and ankle problems, lower extremity care, wound care, vascular and vein care. Our physicians and surgeons offer multi-disciplinary treatment for common and complex conditions including diabetes, peripheral arterial disease, neuropathy, diabetic foot ulcers, venous insufficiency, and wounds. StrideCare is headquartered in Dallas, Texas with practices across the state. StrideCare is seeking a skilled Desktop Engineer to serve as a senior technical resource for end-user computing across our growing clinic network. This is not a script-following help desk role. The ideal candidate is a hands-on technician who can independently diagnose problems across endpoints, identity, networking, and cloud platforms, then implement and document durable fixes. The Desktop Engineer reports to the Infrastructure Manager and works directly with our infrastructure team to support day-to-day operations and contribute to integration projects as StrideCare acquires new practices.

Responsibilities

• Serve as Tier 2 escalation point for endpoint, identity, M365, and connectivity issues across all StrideCare locations.
• Diagnose and resolve complex Windows endpoint issues including profile corruption, Group Policy and Intune policy conflicts, driver and peripheral failures, performance degradation, and application compatibility.
• Administer Microsoft Entra ID and Intune at the operational level: user and device lifecycle, Conditional Access troubleshooting, compliance policy issues, Autopilot enrollment, and configuration profile deployment.
• Manage M365 workloads (Exchange Online, SharePoint, Teams, OneDrive) including mailbox configuration, distribution and security group management, sharing and permission troubleshooting, and license assignment.
• Configure and troubleshoot cloud phone system (UCaaS) users, queues, and call flows; coordinate number porting and provisioning for new sites.
• Provide endpoint support for clinical applications and peripherals including scanners, label printers, signature pads, and clinical imaging equipment and the workstations that connect to it, including standalone devices.
• Image, deploy, and decommission Windows endpoints using Intune and Autopilot; maintain hardware standards and asset records.
• Troubleshoot network connectivity issues at the endpoint and clinic level including DNS, DHCP, wireless authentication, VPN clients, and basic LAN diagnostics.
• Use PowerShell to perform routine administrative tasks across Entra, Exchange, and endpoint management; modify existing scripts and write straightforward new ones when needed.
• Document configurations, procedures, and known issues in OneNote and internal knowledge bases.
• Support integration activities for newly acquired clinics including user provisioning, endpoint migration, and on-site cutover assistance.
• Participate in IT projects and initiatives as assigned.
• Adhere to HIPAA regulations and security policies to maintain patient confidentiality and data security.

Qualifications

• Bachelor's degree or equivalent work experience in Computer Science, Information Technology, or a related field.
• Minimum of 5 years in a desktop engineering, endpoint engineering, or senior help desk role supporting at least 200 users across multiple sites.
• Minimum of 5 years supporting