Desktop Engineer

Responsibilities

• Troubleshoot technology-related issues for internal customers and provide responsive, professional support through the Service Desk Lead.
• Complete projects that improve the end-user experience by reducing downtime, increasing performance, improving efficiency, and spotting patterns to automate repetitive tasks.
• Own tickets and requests from intake through resolution, set clear and realistic expectations with customers to contribute to a culture of operational excellence; provide guidance or training based on user needs.
• Administer, maintain, and improve desktop systems, endpoint management tools, collaboration platforms, and business applications, including upgrades, configuration changes, and ongoing support.
• Participate and contribute to SDLC and Change Management best practices.

Requirements

• Excellent team player; proven track record of helping others on their team(s).
• Demonstrated expertise in at least 3 of the following: Citrix, Active Directory, Azure, Windows 11, Networking, SCCM or Intune, Webex or Teams, Exchange/Outlook, PowerShell.
• Experience using GAI to solve problems or enhance productivity within your work environment.
• Strong oral and written communications skills; able to work autonomously and provide proactive communication and daily updates to customers.
• Creative approach to solving new problems and improving existing processes.
• Proactive seeks out training and learning opportunities.
• Strong analytical skills.
• Organizational skills and detail orientation; ability to prioritize competing requests.

Desired Skills

• Work effectively with customers and fellow team members in both in-office and remote settings.
• A broad understanding of all layers of technology – from the physical layer through application layer, security concepts and concerns, relational databases, and cloud technologies.
• Azure or related certifications and scripting skills.

Benefits

This position is benefits eligible. GMO’s comprehensive benefits program includes medical insurance, dental insurance, life insurance, long-term disability coverage, a 401(k)/profit-sharing retirement plan, open paid time off, leaves of absences, dependent care resources, tuition reimbursement, charitable gifts matching, flexible spending accounts, and commuter benefits.