Desktop Deployment Technician

Key Responsibilities

• Unbox, inventory, and prepare new desktop and laptop equipment for deployment.
• Label, package, and stage equipment for transportation to remote office locations.
• Travel to various facilities throughout the region to replace existing workstations.
• Disconnect legacy equipment and install new desktops, laptops, monitors, docking stations, and peripherals.
• Perform basic workstation setup, connectivity verification, and functional testing.
• Cook with Desktop Engineering teams to ensure devices are deployment-ready.
• Transport replaced equipment back to designated staging areas for inventory and disposition.
• Maintain accurate asset tracking and deployment documentation.
• Follow established deployment procedures while meeting project timelines and quality standards.
• Deliver professional, customer-focused support during onsite deployments.

Qualifications

• Experience with desktop deployments, hardware refreshes, or IT field services.
• Experience installing desktops, laptops, monitors, docking stations, and peripherals.
• Basic troubleshooting skills for Windows workstations and hardware.
• Strong organizational skills and attention to detail.
• Excellent communication and customer service skills.
• Ability to lift and transport computer equipment.
• Valid driver's license and reliable transportation.
• Ability and willingness to travel throughout the assigned region, including occasional drives of up to two hours.

Preferred Qualifications

• Previous experience supporting large-scale desktop deployment or hardware refresh projects.
• Experience with asset management and inventory tracking.
• Familiarity with enterprise IT environments.
• Healthcare IT experience is a plus but not required.