Desktop Architecture Engineering Manager
Work you’ll do
- Design, code, and implement proactive remote actions through digital experience management toolsets to remediate recurring endpoint and operating system issues at scale.
- Analyze digital experience, endpoint, and incident data to identify trends, systematic issues, and opportunities for proactive improvement across desktop products and services.
- Interpret ServiceNow ticket data, telemetry, and operational trends to surface under-reported technology challenges and recommend targeted corrective actions.
- Work with researchers on the team to balance quantitative signal analysis with qualitative feedback to develop a more complete view of employee technology experience.
- Translate technical findings into clear, actionable recommendations for both technical teams and non-technical stakeholders.
- Communicate insights effectively through concise reporting, dashboards, and data-driven storytelling that informs decision-making and prioritization.
- Possess hands-on field support experience and endpoint engineering knowledge to evaluate issue patterns, validate solutions, and improve end-user outcomes.
The successful candidate would possess these skills
- Ability to work independently and collaborate as part of a team
- Effective written and verbal communication skills
- Meticulous attention to detail and quality of work product
- Ability to build and sustain professional relationships
- Ability to lead projects or workstreams
- Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
- Strong interpersonal skills and professional demeanor
- Ability to meet deadlines
- Ability to mentor and provide clear guidance to others
The team
Deloitte Technology US (DT - US) helps power Deloitte’s success, which serves many of the world’s largest, most respected organizations. We develop and deploy cutting-edge internal and go-to-market solutions that help Deloitte operate effectively and lead in the market. Our reputation is built on a tradition of delivering with excellence.
The ~3,000 professionals in DT - US deliver services including:
- Cyber Security
- Technology Support
- Technology & Infrastructure
- Applications
- Relationship Management
- Strategy & Communications
- Project Management
- Financials
- Customer Experience
Customer Experience (CXO) team
The CXO team is DT - US first line of contact with personnel. Providing walk-up support, asset management, PC compliance, and mobile devices support, CXO provides hands-on support to Deloitte employees.
Qualifications
- Bachelor’s Degree or equivalent in Computer Science, Information Systems, or related field.
- Minimum 6 years of related experience supporting desktop operating systems in an enterprise environment, with a record of improving system performance and user experience.
- Minimum 1 year of previous people leadership or project management experience.
- Experience with digital experience monitoring/management platforms and endpoint analytics tools.
- Experience writing scripts or automation to execute remote remediation actions at scale.
- Background in ServiceNow ticket analysis and issue trend identification.
Wage Range
A reasonable estimate of the current range is $97,600 to $200,600.
Benefits
Learn more about what working at Deloitte can mean for you. Check out recruiting tips from Deloitte recruiters. Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas, and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work.
Core Talent Model
To view the associated benefit package, please reference this document: USBenefitsJourneyCDandETAM
Equal Opportunity Employer
We’re committed to ensuring diversity and inclusion in the workplace. We welcome applications from all qualified individuals regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other characteristic protected by law.
Job ID / Requisition Number
RITM10407730