Desktop Architecture Engineering Manager

Work you’ll do

• Design, code, and implement proactive remote actions through digital experience management toolsets to remediate recurring endpoint and operating system issues at scale.
• Analyze digital experience, endpoint, and incident data to identify trends, systematic issues, and opportunities for proactive improvement across desktop products and services.
• Interpret ServiceNow ticket data, telemetry, and operational trends to surface under-reported technology challenges and recommend targeted corrective actions.
• Work with researchers on the team to balance quantitative signal analysis with qualitative feedback to develop a more complete view of employee technology experience.
• Translate technical findings into clear, actionable recommendations for both technical teams and non-technical stakeholders.
• Communicate insights effectively through concise reporting, dashboards, and data-driven storytelling that informs decision-making and prioritization.
• Possess hands-on field support experience and endpoint engineering knowledge to evaluate issue patterns, validate solutions, and improve end-user outcomes.

The successful candidate would possess these skills

• Ability to work independently and collaborate as part of a team
• Effective written and verbal communication skills
• Meticulous attention to detail and quality of work product
• Ability to build and sustain professional relationships
• Ability to lead projects or workstreams
• Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
• Strong interpersonal skills and professional demeanor
• Ability to meet deadlines
• Ability to mentor and provide clear guidance to others

The team

Deloitte Technology US (DT - US) helps power Deloitte’s success, which serves many of the world’s largest, most respected organizations. We develop and deploy cutting-edge internal and go-to-market solutions that help Deloitte operate effectively and lead in the market. Our reputation is built on a tradition of delivering with excellence.

• Services including:
• Cyber Security
• Technology Support
• Technology & Infrastructure
• Applications
• Relationship Management
• Strategy & Communications
• Project Management
• Financials
• Customer Experience

Qualifications

• Bachelor’s Degree or equivalent in Computer Science, Information Systems, or related field.
• Minimum 6 years of related experience supporting desktop operating systems in an enterprise environment, with a record of improving system performance and user experience.
• Minimum 1 year of previous people leadership or project management experience.
• Experience with digital experience monitoring/management platforms and endpoint analytics tools.
• Experience writing scripts or automation to execute remote remediation actions at scale.
• Background in ServiceNow ticket analysis and issue trend identification.

Wage Range

A reasonable estimate of the current range is $97,600 to $200,600.

Additional Information

• Discretionary annual incentive program available, subject to the rules governing the program.
• Reasonable estimate of the current range is $97,600 to $200,600.
• Core Talent Model alignment.
• For more information on the benefits package, refer to this document: USBenefitsJourneyCDandETAM
• RITM10407730
• Recruiting tips from Deloitte recruiters.
• Inclusive culture at Deloitte.