Deskside Technician I

Key Responsibilities

• Maintain accurate inventory records for laptops, desktops, peripherals, and accessories.
• Track hardware throughout its lifecycle, including receiving, staging, deployment, returns, repairs, and retirement.
• Update asset information within inventory management and ticketing systems to ensure accurate records.
• Image Windows and Apple devices using standardized deployment tools.
• Configure, test, and validate hardware before deployment or shipment.
• Verify all equipment meets established quality, security, and compliance standards before distribution.
• Maintain accurate shipping documentation, asset labeling, and tracking information.
• Diagnose and repair basic hardware issues on Windows and Apple devices.
• Troubleshoot and resolve printer and peripheral hardware problems.
• Afford basic wireless and network connectivity troubleshooting.
• Support virus detection and removal using approved security tools.

What You Need to Succeed

• 1-2+ years of corporate desk-side, depot, or hardware support experience.
• Experience troubleshooting and replacing hardware components on Windows and Apple devices.
• Familiarity with Windows 10, Windows 11, and Apple operating environments.
• Basic experience with Active Directory, including user lookups, password resets, and device verification.
• Working knowledge of Microsoft Office 365, Outlook, and Outlook Web Access (OWA).
• Strong customer service, communication, and problem-solving skills.
• Experience supporting VPN connectivity, basic printer hardware, and utilizing the following tools: Symantec Endpoint Protection, BitLocker, SCCM, Remote Desktop Protocol (RDP).