Deskside Tech - Local End User Support

What You Will Do

• Providing deskside support to end-users on a Single Point of Contact project.
• Located onsite at our client location.
• Member of a team interfacing with a support center and a customer IT support team to achieve deliverables supporting the end users.

What You Need To Succeed

• Two to three years of deskside support experience, including the ability to fix printers, desktops, and laptops.
• Excellent troubleshooting capability: Experience in using DHCP and DNS, IPCONFIG and all its switches, Bitlocker and the Bitlocker Command Console, and troubleshooting tools like IPCONFIG and all its switches.
• Wired and wireless network experience.
• Excellent history of responding to service requests and trouble incidents.
• Ability to communicate technical information to non-technical audiences.
• Excellent verbal and written communication skills.
• Solid documentation skills.
• Ability to complete assignments with minimal supervision.
• Ability to search internally/externally for support information.
• Team and customer-oriented attitude.
• Excellent attendance and schedule adherence history.
• Ability to walk and bend and perform labor-related duties of connecting computer equipment.
• Ability to lift to 50 lbs. when moving electronic equipment. All lifts over 25 lbs. require two or more employees to perform the task.

About the Role

NPO USA Inc. stands at the forefront of Information Technology services, offering a comprehensive suite of solutions designed to empower businesses across the globe. Our expertise spans across several critical domains: Cloud Solutions, Datacenter Excellence, IT Management, Cybersecurity, Data Governance and Analytics.

Benefits

Comprehensive Benefits package that includes 401(k), paid time off, medical, dental, and vision insurance.