Deskside Support Technician

We need to output HTML fragment with sections: headings

for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must include only sections with real content. Must not repeat job title. Must not include Job ID etc. Must remove boilerplate, navigation, legal, EEO, etc. Must preserve all substantive info. We need to parse the posting. Let's extract sections: - Who We Are (company description) -> could be "About the role"? Actually "Who We Are" is about company. Could map to "About the role"? The instruction: use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can use those headings if content matches. We have "Who We Are" describing Kyndryl. Could be "About the role"? Not exactly. Maybe we can treat as "About the role" (the role description). But there is also "The Role" section describing responsibilities. So we could have:

About the role

maybe combine Who We Are and The Role? But better to separate: "About the role" could be the description of the role (The Role). "Who We Are" could be omitted? The instruction says include a section ONLY when posting has real, specific content for it. We have content for "Who We Are". But there is no predefined heading for company overview; we could still use "About the role"? Might be okay to use "About the role" for role description, and maybe we can omit company overview or incorporate into role description? However we must preserve ALL substantive information; we cannot drop "Who We Are". So we need a heading for it. The allowed headings list includes About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. No "About the company". But we could still use "About the role" to include both company and role? Might be acceptable. However we also have "Your Future at Kyndryl" which is career growth; could be part of "About the role" or "Qualifications"? Not exactly. Better approach: Use headings that match content: we have responsibilities (The Role). We have requirements (Required Skills And Experience). We have preferred skills (Preferred Skills And Experience). We have qualifications (maybe combine required and preferred). We have benefits (benefits package). We have Pay (compensation range). We have Schedule (maybe mention fully onsite). Also we have "Your Future at Kyndryl" (career growth) could be part of "About the role" or maybe "Qualifications"? Not sure. We need to avoid filler like "commensurate with experience". Not present. We must not include boilerplate like EEO, vaccination policy? The vaccination policy is substantive? It's about COVID-19 vaccination requirement. Might be considered boilerplate? It's a policy but could be considered relevant. However instruction: Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate. Vaccination policy might be considered legal/health policy; but it's specific to role location. Might be considered substantive? Not sure. Safer to keep? It's not EEO. It's a condition of employment. Might be considered relevant. But we could include under "Requirements" maybe? It says "Kyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination..." That's a condition. Could be part of "Requirements". We'll keep. Also "Who You Are" repeated twice; we need to capture that content (growth mindset, customer-focused, open and borderless). That's like "Qualifications" or "Skills". Could be under "Qualifications". We also have "Your Future at Kyndryl" about career growth; could be under "About the role" or "Qualifications". We'll put under "About the role" maybe. We also have "Being You Diversity" etc. That's EEO/diversity statement; should be removed as boilerplate. Indeed it's diversity statement; remove. Also "What You Can Expect" includes benefits, learning programs, volunteering; some of that is benefits; we already have benefits section. Could incorporate learning programs under benefits? Might be considered part of benefits. We'll keep benefits section with medical, dental, disability, retirement, paid leave, PTO, plus learning programs, volunteering platform. That's substantive. "Get Referred!" is application instruction; remove. Now craft HTML. We need

headings and then content:

for prose,

• for lists. We need to decide which sections to include: - About the role: could contain company description (Who We Are) + The Role description + Your Future at Kyndryl (career growth). Might be long but okay. - Responsibilities: maybe we can extract from The Role bullet-like sentences: "testing and troubleshooting", "identifying and resolving issues with software upgrades, system images, and cutting-edge hardware deployments", "tackle hardware and software dilemmas across a multitude of device types, both on-site and through remote support", "Showcasing your knowledge of popular operating systems and applications, you'll make technology hiccups disappear with ease", "collaborating with other internal teams at Kyndryl as well as our esteemed alliance partners, such as Microsoft", "recognizing opportunities for modernization and automation within your realm", "presenting innovative ideas that not only enhance the end-user experience but also drive cost savings", "ensuring we meet XLA and SLA targets". That's responsibilities. We could put those as
  • . - Requirements: Required Skills And Experience: "2+ years of experience providing IT support", "Experience working in a customer facing environment", "Strong communication skills including email, phone and in-person". Also vaccination condition maybe. - Qualifications: maybe combine Preferred Skills And Experience and Who You Are (growth mindset, customer-focused, open and borderless) and Bachelor's degree preference, US Citizen requirement, location (El Segundo/LA, CA area). Also "This role will be fully onsite at the client's location. El Segundo/LA, CA area." That's schedule/location. - Skills: maybe we can separate technical skills vs soft skills. But we can keep Qualifications. - Benefits: comprehensive benefits package: medical and dental coverage, disability, retirement benefits, paid leave, paid time off, plus employee learning programs (certifications Microsoft, Google, Amazon, Skillsoft, etc.), company-wide volunteering and giving platform (donate, fundraisers, volunteer, search over 2 million non-profits). Also discretionary annual bonus program. - Pay: compensation range: $39,840 to $67,440 based on full-time schedule; also note variations by geography etc. Also mention different ranges for specific locations. Could list them. - Schedule: mention fully onsite at client's location, El Segundo/LA, CA area. Also maybe mention full-time schedule. We must not create sections with filler like "not specified". We have specifics. Now produce HTML. We must not include or . Just fragment. Let's craft:

    About the role

    At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

    Join our team of client-facing tech enthusiasts dedicated to delivering hands-on support and maintaining client systems for a diverse range of end users, including executive support. As Deskside Support, you're not just a problem solver – you're a technology hero. Picture yourself in a role where you're the go-to expert for testing and troubleshooting, playing a crucial part in identifying and resolving issues with software upgrades, system images, and cutting-edge hardware deployments. Your expertise will be invaluable as you tackle hardware and software dilemmas across a multitude of device types, both on-site and through remote support. Showcasing your knowledge of popular operating systems and applications, you'll make technology hiccups disappear with ease. In this role, you'll be part of a vibrant ecosystem, collaborating with other internal teams at Kyndryl as well as our esteemed alliance partners, such as Microsoft. At Kyndryl, we’re all about progress, and you'll be right at the forefront, recognizing opportunities for modernization and automation within your realm. You’re empowered to bring your creative side by presenting innovative ideas that not only enhance the end-user experience but also drive cost savings. Our customers’ satisfaction is paramount, and you'll play a pivotal role in achieving it by ensuring we meet XLA and SLA targets. If you're someone who thrives on teamwork and embraces the ever-evolving tech landscape, you'll love being part of a team focused on deploying the latest and greatest in technology. Join us as Deskside Support, where every day is a tech adventure, and you're the hero who keeps the digital world spinning smoothly.

    Every position at Kyndryl offers a way forward to grow your career. Whether you want to explore opportunities such as Service Delivery Management, Workplace Modernisation or Workplace Virtualization – Kyndryl is dedicated to your professional journey.

    That covers Who We Are, The Role, Your Future. Now Responsibilities:

    Responsibilities

    • Testing and troubleshooting technology issues
    • Identifying and resolving issues with software upgrades, system images, and cutting-edge hardware deployments
    • Tackling hardware and software dilemmas across a multitude of device types, both on-site and through remote support
    • Applying knowledge of popular operating systems and applications to resolve technology hiccups
    • Collaborating with internal Kyndryl teams and alliance partners such as Microsoft
    • Recognizing opportunities for modernization and automation within your domain
    • Presenting innovative ideas that enhance end-user experience and drive cost savings
    • Ensuring compliance with XLA and SLA targets to maintain customer satisfaction
    Now Requirements:

    Requirements

    • 2+ years of experience providing IT support
    • Experience working in a customer‑facing environment
    • Strong communication skills including email, phone and in‑person
    • COVID‑19 vaccination: Kyndryl does not require full vaccination, but proof may be required when working at client sites per their policies; medical or religious accommodations can be requested
    Now Qualifications:

    Qualifications

    • Bachelor’s degree in Computer Science, Information Technology, or related technical field (preferred)
    • Must be a US Citizen and reside in the United States
    • Growth mindset with a keen drive for personal and professional development
    • Customer‑focused, prioritizing customer success
    • Open and borderless – naturally inclusive in working with others
    • El Segundo/Los Angeles, CA area; fully onsite at the client’s location
    Now Skills: maybe we can separate technical skills? But we already have required and preferred. Could combine under Skills? But we already have Requirements and Qualifications. The instruction allows Skills section. We could put technical skills like "Experience with popular operating systems and applications", "Hardware and software troubleshooting", "Remote and on‑site support". However that overlaps with responsibilities. Might be better to skip Skills section to avoid thin content. But we have some skill info not captured elsewhere: "knowledge of popular operating systems and applications". That's in responsibilities. Could still be under Skills. But we already have responsibilities covering that. To avoid duplication, maybe we skip Skills. Now Benefits:

    Benefits

    • Comprehensive benefits package including medical and dental coverage
    • Disability and retirement benefits
    • Paid