Deskside Support Technician

About the role

We are seeking a proactive and personable Deskside Support Technician to join our client’s onsite IT support team. This role is ideal for someone who thrives in face-to-face environments and enjoys solving technical issues directly with end users.

Responsibilities

• Provide Level 2 (L2) deskside support for laptops, desktops, and peripheral devices.
• Deliver hands-on, deskside support by sitting with employees to troubleshoot and resolve hardware and software issues.
• Aid with device setup, configuration, and maintenance.
• Escalate complex issues to higher-level support teams as needed.
• Maintain accurate records of support requests and resolutions.
• Ensure excellent customer service and user satisfaction in all interactions.

Requirements

• 5 years of experience in a large Enterprise environment that includes:
• Windows 11 support
• Microsoft 365 support experience
• End user network connectivity troubleshooting
• Experience with Service Now
• Solid soft skills – experience working with customers face to face
• Experience in a manufacturing environment is not required but preferred

Preferred Skills And Experience

• Bachelor’s degree in Computer Science, Information Technology, or related technical field

Qualifications

As part of our client’s onboarding requirements, successful candidates must pass a pre-employment drug test prior to starting. Due to client and compliance requirements, candidates must be U.S. citizens and reside within the United States. This position is fully onsite and will be based at one of the following client locations, determined by the selected candidate’s proximity: Wichita Falls, TX, Middletown, NY, Middletown, OK, Oklahoma City, OK, Farmington, CT, West Palm, FL, East Hartford, CT, Charlottesville, VA.

Benefits

Kyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID-19 vaccination policies. Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment.

Pay

The compensation range for the position in the U.S. is - $38,400 to $65,040 based on a full-time schedule. Your actual compensation may vary depending on your geography, job-related skills and experience. For part time roles, the compensation will be adjusted appropriately. The pay or salary range will not be below any applicable state, city or local minimum wage requirement. There is a different applicable compensation range for the following work locations: California:$42,120 to $78,120 Colorado: $38,400 to $65,040 New York City: $46,080 to $78,120 Washington: $42,120 to $71,640 Washington DC:$42,120 to $71,640 This position will be eligible for Kyndryl’s discretionary annual bonus program, based on performance and subject to the terms of Kyndryl’s applicable plans.