Deskside Support lead
Cognizant · Wilmington, DE · 2 wk ago
On-siteFull-time
This role is not able to offer visa transfer or sponsorship now or in the future.
About the role
Provide technical and operational support to traders and front-office users ensuring high availability of trading applications, market data platforms, and trading floor infrastructure.
Responsibilities
- Support trading and market data platforms such as Bloomberg Terminal, Refinitiv/Eikon, Reuters, Fidessa, and OMS/EMS applications.
- Troubleshoot issues related to trading applications, market data feeds, desktops, laptops, and multi-monitor workstations.
- Provide onsite and remote support to traders in a fast-paced, high-pressure environment.
- Manage incidents and service requests through ServiceNow or similar ITSM tools ensuring SLA compliance.
- Coordinate with application, network, infrastructure, and vendor teams for issue resolution.
- Perform software installations, upgrades, user access management, and hardware deployments.
- Maintain documentation and follow ITIL-based support processes.
Requirements
- 4-8 years in Trader Support, Front Office Support, or Financial Services IT Support.
- Experience supporting Investment Banking, Capital Markets, Asset Management, or Brokerage environments.
- Experience supporting Bloomberg, Refinitiv/Eikon, Reuters, and trading floor technologies.
- Strong Windows/Mac devices support and troubleshooting skills.
- Knowledge of Active Directory, Citrix, Microsoft 365, and basic networking (TCP/IP, DNS).
- Familiarity with ITSM tools (ServiceNow, Remedy, etc.).
- Strong communication, stakeholder management, and problem-solving skills.
Pay
Salary range: $79,000 – $90,000 per year, depending on experience and qualifications. Eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits
- Medical, Dental, Vision, and Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan