Desk Manager

About the role

Desk Manager is responsible for overseeing the sales desk, structuring vehicle deals, supporting Sales Specialists, and helping drive overall dealership profitability and customer satisfaction.

Requirements and Qualifications

• High school diploma or GED
• Post-sale relationship management
• Prior finance or sales experience is a plus
• Thorough understanding of vehicle financing
• Professional appearance and disposition
• Productivity through time management
• Tekion experience is a plus
• Comfort utilizing sales closing techniques
• Effective relationship-building skills
• Demonstrate subject matter expertise
• Strong communication skills; listening
• Extremely organized; performs under pressure
• Valid California driver’s license; insurable
• Current California Car Salesperson license

Responsibilities

• Manage and oversee the sales desk throughout the daily sales process
• Work directly with Sales Consultants to structure and negotiate vehicle transactions
• Analyze customer needs, vehicle selection, trade-in information, credit considerations, incentives, and deal structure
• Review and approve deal structures within established dealership guidelines
• Maximize gross profit while maintaining a professional, customer-focused sales process
• Provide Sales Consultants with effective guidance on negotiations, presentations, objection handling, and closing techniques
• Monitor and manage customer traffic, leads, appointments, and sales opportunities
• Assist with difficult or escalated customer situations and work toward appropriate resolutions
• Ensure accurate completion of sales paperwork and proper adherence to dealership processes
• Coordinate closely with the F&I department to facilitate a smooth transition from sales to finance
• Review sales reports, gross-profit reports, inventory information, and other performance metrics
• Monitor individual and team sales performance and provide coaching when necessary
• Help ensure manufacturer programs, incentives, rebates, pricing policies, and dealership promotions are properly applied
• Maintain strong knowledge of current inventory, vehicle features, pricing, financing programs, and competitive market conditions
• Participate in sales meetings, training, and management meetings
• Ensure all customer interactions and sales practices comply with dealership policies and applicable federal, state, and local requirements
• Maintain a professional, positive, and performance-oriented sales environment
• Perform other duties as assigned by dealership management

Benefits

• 100% Employer paid Health, Dental and Vision coverage for Employee
• Paid time off and sick time
• Employee vehicle purchase plans
• Discounts on products and services
• Paid training and growth opportunities
• 401(k) Plan

Pay

Compensation: $70k - 80k/annually plus commission (depending on experience)