Desk Clerk (Part

Regular, part-time, non-exempt union position located at 141 Eddy St, San Francisco, CA 94102.

About the role

Under the direct supervision of the Assistant Manager or the General Manager, the Desk Clerk is responsible for screening visitors, monitoring activities at the front desk of TNDC properties, assisting building management with maintaining site safety, and providing ongoing administrative support.

Responsibilities

• Screen all visitors to confirm they are authorized guests of building residents and ensure visitors are escorted by tenants at all times.
• Respond to emergencies as needed.
• Maintain complete and accurate confidential Building Log and fill out incident reports as necessary.
• Report violations of the House Rules and Regulations and rules of conduct outlined in the Rental Agreement.
• Participate in all required online and in-person trainings, including job-specific and company-wide training.
• Oversee front entry and lobby to ensure cleanliness and security; perform minor janitorial duties as needed.
• Provide administrative support for Assistant Manager by opening and time-stamping mail and invoices, preparing check requests, preparing recertification packets, and filing.
• Answer phones and operate intercom system as needed.
• Provide information to tenants, visitors, and applicants concerning housing.
• Other duties as assigned.

Requirements

• High School Diploma or GED.
• Good organizational, interpersonal, and communication skills.
• Ability to work tactfully and under stress.
• Competency in Microsoft Office Suite (Word, Excel, Outlook).
• Ability to read, write, and communicate in English.
• Ability to follow directions and work independently.
• Willingness to be on-call with access to a phone.
• Good judgment, common sense, and ability to successfully resolve conflicts.
• Honesty and dependability.
• Ability to work with and be sensitive to a diverse, multi-cultural, low-income population.
• Ability to resolve conflict in a professional manner and maintain confidentiality concerning residents' issues.
• Strong customer service skills.

Physical Requirements

• Ability to coordinate eyes, hands, and fingers for tasks such as typing, writing, and reading.
• Ability to exert physical effort involving moving around buildings, climbing stairs, or standing/sitting for periods of time.
• Visual acuity necessary to inspect buildings and review documents.
• Hearing acuity sufficient to use a telephone and communicate with residents and staff.
• Ability to work in an office environment and in/outside a variety of residential buildings as needed.
• Basic mathematical ability (addition, subtraction, multiplication, division).
• Ability to use independent judgment in non-routine situations, such as dealing with disturbances.

Preferred Qualifications

• Basic knowledge of Microsoft Office Suite.
• Experience working in an affordable housing environment.
• Experience/familiarity with the Tenderloin Neighborhood.
• Experience in conflict resolution, crisis intervention, or resident relations.
• Proficiency in a language other than English (e.g., Spanish, Cantonese, Russian).

Pay

$23/hour

Schedule

Saturday–Sunday, 7 AM–3 PM (100% on-site).