Desk Clerk

About the role

As a Desk Clerk, you work closely with the Community Manager, other community personnel and residents, and welcome visitors to the building.

Responsibilities

• Provide excellent customer service and maintain open lines of communication among management, staff and residents.
• Respect the privacy and confidentiality of residents, fellow staff members and visitors.
• Be familiar with layout of building and apartments and with fire alarm system/emergency panel and how they work.
• Monitor building and who is in building at all times by using surveillance equipment and by checking the visitor register.
• Report any unusual occurrences to the proper authorities and/or Community Manager.
• Follow community business, emergency and safety procedures as related to residents and the building.
• Be able to handle emergencies and non-emergencies in a calm manner.
• Answer all phone calls to the community in a professional manner.
• Record necessary information in the Front Desk Log.
• Sign in all packages delivered to the building per community procedures.
• Observe relevant safety rules as required.
• Must be a strong and effective communicator with high level written and verbal communication skills.
• Must be friendly, energetic, punctual, self-motivated, organized, and detail-oriented.
• Must be able to work independently and as a team member with a helpful attitude.
• Excellent ability to multi-task.
• Must have valid drivers license and auto insurance.