Desk Clerk

About the role

The Desk Clerk is primarily responsible for the building’s desk station, including oversight of the security personnel assigned under a contractual relationship for a permanent supportive housing facility. This includes working with the Property Manager in the training of security/desk personnel of all property emergency and non-emergency procedures, desk procedures, and ensuring compliance with all organizational and department policies.

Responsibilities

• On-duty rest and meal periods are required.
• Maintain communication with security contract representatives as it pertains to changes, updates, or needs related to contracted security personnel.
• Screens, documents, and records all visitors to confirm authorization on the property.
• Maintain and ensure the accuracy and confidentiality of property logs and journals and ensure other security personnel are trained and accurate according to the property’s desk procedures.
• Respond to property emergencies and incidents and escalate to the appropriate chain of command.
• Accurately and timely complete critical incident reports for incidents at the property during your shift and escalate to the appropriate chain of command.
• This may include following up to ensure timely submission of security personnel's submission of incident reports.
• Report violations of the House/Community Rules and rules of conduct outlined in the lease agreement to upper management.
• Assist tenants in completing work orders, incident reports and filing complaints/grievances.
• Monitor, record, follow-up, and provide oversight of daily common area activities to maintain property security, including surveillance monitoring and regular property patrols.
• Provide information and or other communication to tenants, visitors, and applicants concerning housing or property related functions.
• Answer phones and operate the front desk phone system as needed.
• As needed, provide administrative support to the Property Manager and Leasing Specialist when applicants report to the site after-hours or other administrative support requests.

Requirements

• High school diploma or equivalent (GED) required.
• Knowledge of supportive housing, interim housing, or housing first models.
• Excellent organizational and communication skills; integrity; respect for confidentiality; ability to work with diverse populations, including persons with various disabilities and work tactfully under stressful situations.
• Competencies:
  • Excellent verbal & written communication, organizational, interpersonal, de-escalation and time management skills.
  • Strong analytical and problem-solving skills with meticulous attention to detail.
  • Ability to work independently and collaboratively with teams.
  • Ability to do basic addition, subtraction, multiplication, and division, as needed per job duties.
  • Ability to understand changes in policy, methods, operations, etc. as they apply to the position.
  • Relates well to people, must exercise good judgment in dealing with residents, staff, visitors, and vendors, and provide leadership and team building to the security/desk staff.
  • Proficiency in Microsoft Office programs, systems, and platforms.
  • Experience in analyzing and prioritizing complex situations, exercise good judgment and problem-solving while completing required duties.

Qualifications

• Ability to speak, read, and write fluent English.
• Ability to learn and use required mobile devices and business-related applications.
• Outstanding communication skills and high degree of emotional intelligence, cultural humility, with a proven track record of building and maintaining effective relationships with a wide variety of internal and external contacts.

Skills

• Microsoft Office proficiency.
• Basic computer skills.
• Ability to analyze and prioritize complex situations.
• Problem-solving skills.
• Attention to detail.
• Communication skills.
• Time management skills.
• Interpersonal skills.
• De-escalation skills.

Benefits

• $25.00 - $27.00 per hour
• Full time
• 100% paid health, vision, and dental options
• 19 PTO days & 12 Holidays per year
• Voluntary benefits: FSA, EAP, Commuter Checks, Life Insurance, Legal, and more
• 3% retirement match/contribution
• Professional Development Trainings and Opportunities, Leadership Academy Programs, and All Staff Events
• Dynamic, mission-driven culture and supportive leadership
• We support you in supporting others

Pay

• $25.00 - $27.00 per hour

Schedule

• Day Shift: 7:00 AM – 3:00 PM
• Swing Shift: 3:00 PM – 11:00 PM
• Graveyard Shift: 11:00 PM – 7:00 AM