Desk/Billing Associate I

Texas Hearing Institute is a Houston-based nonprofit dedicated to serving individuals with hearing loss. Our programs include audiology, speech therapy, family services, and the Melinda Webb School. The Business Office team supports all of these programs by keeping operations running smoothly and ensuring accurate billing and front desk duties.

About the role

Texas Hearing Institute is seeking a professional, customer-focused Front Desk/Billing Associate I to join our Business Office team. This position serves as the first point of contact for patients and families while providing administrative and revenue cycle support.

Responsibilities

• Greet patients, families, visitors, and vendors in a professional and courteous manner.
• Answer and direct incoming telephone calls.
• Respond to patient inquiries and provide exceptional customer service.
• Check patients in and out for appointments.
• Collect copays, deductibles, outstanding balances, and issue receipts.
• Verify and update patient demographic and insurance information.
• Ensure all required registration forms are completed.
• Maintain confidentiality in accordance with HIPAA regulations.
• Monitor reception area to ensure a welcoming and professional environment.
• Receive and distribute mail, deliveries, and incoming correspondence.
• Verify insurance eligibility and benefits.
• Assist with insurance-related inquiries.
• Assist with posting payments and documenting payment activity in the practice management system.
• Assist with payment plans and collection of outstanding patient balances.
• Process billing-related correspondence as assigned.
• Maintain accurate patient account documentation.
• Perform other billing support functions as assigned.
• Provide backup support to the Credentialing & Provider Enrollment Specialist as needed, including routine tracking and follow-up activities.

Requirements

• Excellent customer service and communication skills.
• Professional telephone etiquette.
• Strong organizational and time management skills.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Strong attention to detail.
• Ability to work independently and as part of a team.
• Basic understanding of insurance verification and healthcare billing.
• Basic understanding of credentialing processes preferred; willingness to cross-train in credentialing support functions.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Experience using electronic medical records and practice management systems preferred.
• Professional personal presentation.
• Team player with a “can-do” attitude and willingness to learn new skills and technologies.
• Working knowledge of Microsoft Office, Word, Excel, PowerPoint, and Outlook.
• Ability to use office equipment, including computers, keyboard, iPad, scanner, fax machine, copy machine, and postage meter.
• Ability to use the internet for filing claims, gathering information, and communicating.
• Knowledge and ability to create, modify, and electronically transmit spreadsheets.

Qualifications

• Bilingual (English and Spanish) preferred.

Schedule

• Monday – Thursday: 7:30 am – 5:30 pm
• Friday: 7:30 am – 3:00 pm
• 40 hours per week

Pay

$15–$17 per hour