Desk Assistant - University of Maryland of Baltimore County

About the role

The Desk Assistant reports directly to the Assistant General Manager and accepts instructions from the Licensing Coordinator and Office Coordinator. Overall responsibilities include contributing to a high-quality living experience for our Walker Avenue Apartments (“Walker”) residents by complementing the academic goals and personal growth of the students via excellent customer service and responsiveness.

Essential Duties And Responsibilities

• Attend all DA training sessions, weekly meetings, and complete training programs (including online training) and participate in on-going training with the Assistant General Manager on an as-needed basis
• Develop and maintain a positive working relationship with residents, visitors, Management Office staff, Residential Life staff, and University staff
• Regularly clarify University Code of Conduct, Residential Life’s Rights and Responsibilities Guide, Walker License, and Walker Rules and Regulations, policies (including payment collection), and procedures to all residents
• Conduct key audits (for lockout keys, unreturned keys, etc)
• Forward voicemail and/or email communications to the appropriate staff member
• Receive and distribute packages to residents (utilizing notice and sign-out methods)
• Receive rental payments (using designated methods)
• Observe closing instructions at end of shifts
• Absorb and instruct residents on how to utilize the Resident Portal
• Be present for Check-in(s) at the beginnings of license periods and perform related duties accordingly
• Ensure that necessary forms and reports are completed accurately and submitted on time
• Perform any additional functions as assigned by their supervisor

Qualifications

• High school diploma
• Enrolled as a current University of Maryland Baltimore County student and in good standing (academic, conduct, and financial) with both UMBC and Walker Avenue Apartments
• Ability to lift up to 35lbs and navigate up and down stairs
• Possess strong customer service skills
• Be comfortable working in Excel, Microsoft Word, and other office programs as necessary
• Professional and courteous in dealing with residents

Skills

• Verbal communication

Benefits

N/A

Pay

$15.00 per hour

Schedule

Available to work posted work schedules. Evening and weekend shifts are required; weekday 9:00-6:00pm shifts are not guaranteed. Attend all shifts as scheduled, or arrange for a reliable shift replacement. The work schedule may fluctuate according to needs of the site (i.e. openings, closings, 'turn' periods, license signing, etc).