Desk Assistant - Granville Towers

About the role

The Desk Assistant is a representative of the staff, serving an important role in developing a sense of community. The desk assistant is responsible for three key areas of accountability that ensure the orderly operation of the front desk.

Responsibilities

• Maintain Community Standards and Safety
  • Assist in identifying and reporting maintenance and safety problems.
  • Assist in managing fire and other emergency situations, always notifying professional staff first if time permits.
  • Know the location of the nearest fire extinguisher and be familiar with the operation of the fire alarm panel and fire safety equipment.
  • Assist in security checks of the property while on duty.
  • Know emergency telephone numbers.
  • Assist in the supervision of student conduct and noise levels throughout the community (e.g., periodic checks of front fire lane and other assigned areas), and notify On-Call PAs for other issues.
  • Assist in the communication and interpretation of policies and regulations.
  • Assist in maintaining established quiet hours.
• Assist Students: Provide Customer Service
  • Assist in welcoming and orienting new residents (e.g., helping locate rooms and available facilities).
  • Assist in providing information on campus services and agencies.
  • Ensure proper procedures are followed in the issuance and return of equipment.
  • Assist guests in contacting the resident they are visiting and ensure their compliance with visitor procedures.
• Perform Administrative Tasks
  • Assist professional staff during check-in and check-out.
  • Maintain all administrative logs as designated by professional staff.
  • Perform other tasks as assigned by management staff.
  • Maintain punctuality to assigned shifts.

Serve as an American Campus representative and liaison in all interactions. Certain activities involved in this position may be photographed and/or video and audio recorded for quality control and/or training purposes.

Requirements

• A High School diploma or equivalent and related experience.
• Customer service experience.

About the Company

American Campus Communities is the nation’s largest developer, owner, and manager of high-quality student housing communities. Our mission is to deliver the best possible experience for students at every price point by providing great living spaces, amenities, and resources that support both academic and personal success.

Our culture emphasizes inclusion, diversity, and equality, with a commitment to shared values and empathetic leadership. Every team member contributes to maintaining our communities, regardless of position or tenure.