Designer Sales

About the role

Designers work with customers to help plan and design their spaces. Through elevated designs and delivering on the CB2 Experience (Be Positive. Inspiring. Finding a way), the role maximizes company sales growth and profitability. Expertise, teamwork, passion for design, use of design tools, and creative selling skills help deliver an amazing experience for the customer.

Responsibilities

• Drive sales and a differentiated experience by providing enriching customer interactions and elevated design offerings in-store and virtually.
• Create elevated CB2 designs for customers using preferred design tools to produce mood boards, 2D floor plans, product lists, and style inspiration.
• Lead one-on-one design consultations in person or via email, phone, and virtual design consults. Deliver projects in a timely manner and within determined timelines.
• Possess a clear understanding of the CB2 brand aesthetics and merchandising strategy by channel (Store, Online, Catalog).
• Deliver individual sales, KPI, and service goals, productivity standards, and engage customers on the sales floor by demonstrating the four steps of selling, as communicated by the store manager.
• Stay informed with marketplace and industry trends.
• Actively listen to the customer to identify which products best meet their needs and communicate company loyalty services when applicable (e.g., Designer Rewards, Design Trade Program, CB2 credit card, and gift registry).
• Support and model excellent service by exhibiting a positive attitude and enthusiasm both in-store, virtually, and potentially in a customer’s home, ensuring all customers receive gracious, quick, and efficient service.

Requirements

• Understanding of basic design functions including spatial planning, fabric selection, lighting, and interior design styles.
• Excellent, effective, and timely communication skills with the ability to translate the brand vision of CB2 and the customers' wants/needs.
• Strong affinity for technology (2D and 3D tools, Google Suite, video conferencing) and proficiency in floor planning.
• Ability to stay up to date on current design trends.
• Proven track record of building long-lasting relationships with customers.

Qualifications

• 1+ years of relevant experience in furniture sales, home decor design, or retail/customer service.
• Experience working one-on-one with clients and recommending solutions.
• Proficient in Google platforms, virtual communication, and design tools (preferred).