Designated Selling Associate - Tory Burch Shoes - Alderwood Mall

We’re looking for a Designated Selling Associate (DSA) Salesperson who is passionate about fashion, enjoys one-on-one customer interactions, and thrives in a dynamic sales environment. DSAs drive sales volume while championing the brands they represent, leading in customer service, product knowledge, and merchandising.

Responsibilities

• Set and achieve sales goals for both in-store and digital selling, using tools like text, social media, and reservations.
• Build lasting relationships with customers and provide exceptional service tailored to their needs, occasionally working across departments or brands.
• Offer honest, confident feedback on style, fit, and wardrobe value to customers.
• Develop fashion and product expertise by attending meetings and trainings.
• Collaborate with other DSAs, Stylists, and departments by leading product knowledge sessions.
• Provide actionable product feedback to District Managers to refine store assortments.
• Drive predictable sales through appointment-based selling during events and non-event periods.
• Maintain a customer-ready department through stocking, re-merchandising, display updates, price markdowns, transfers, and cleaning.
• Grow sales by opening new Nordstrom Rewards program accounts.

Requirements

• Excellent communication and interpersonal skills to build customer rapport and cultivate relationships.
• Ability to excel in a competitive, team-oriented environment.
• Strong prioritization skills to manage multiple tasks in a fast-paced setting.
• Flexibility to work a schedule based on business needs, including variable weekly hours.
• Proficiency in reading sales reports and aligning performance with goals.
• Ability to educate customers on emerging brands and suggest pieces that suit their style.
• Confidence in navigating high and low price points while demonstrating item value and wardrobe integration.
• Deep understanding of customers’ holistic wardrobe needs, paired with organizational skills to strategically follow up and advise on wardrobe completion.

Physical Requirements

• Continuous movement for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching to handle merchandise and assist customers.
• Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
• Handling bulky or awkwardly shaped items, including reaching above the head.
• Regularly lifting items up to 10 pounds and occasionally up to 25 pounds.

Pay

The hourly pay range for this role is $23.45. Commission structures vary by department: apparel, shoes, and accessories sales typically range from 3% to 14.5%, while Beauty and Men’s Fragrance roles typically earn 3%. Performance-based incentives or bonuses may also apply.

Benefits

• Medical, vision, and dental coverage.
• Retirement savings plans, including 401k.
• Paid Time Off (PTO), holidays, and life/disability insurance.
• Merchandise discount and Employee Assistance Program (EAP) resources.

Eligibility for benefits may vary based on location, job level, classification, and length of employment.