Designated Selling Associate - SKIMS - Tysons Corner Center

About the role

The ideal Designated Selling Associate (DSA) Salesperson is passionate about fashion, enjoys working one-on-one with customers, and thrives in a sales environment. DSAs drive volume for Nordstrom while championing the brand they represent. They are leaders in customer service, product knowledge, merchandising, and selling.

Responsibilities

• Set and achieve sales goals for both in-store and digital selling using effective selling tools (including text and social media) and reservations
• Build lasting relationships with customers
• Provide exceptional service tailored to customers' needs, occasionally performing duties in other departments or brands as required
• Offer honest and confident feedback to customers about style, fit, and wardrobe value
• Seek fashion and product knowledge through meetings and trainings to build expertise
• Build relationships with other DSAs, Stylists, and surrounding departments by conducting product knowledge meetings
• Provide valid product feedback to District Managers (DM) to improve store assortments
• Drive predictable business through appointment-based selling during event and non-event timeframes
• Maintain a customer-ready department through stocking, re-merchandising, display, price markdowns, merchandise transfers, and cleaning
• Grow sales by opening new Nordstrom Rewards program accounts

Requirements

• Excellent communication and interpersonal skills to establish rapport and cultivate customer relationships
• Ability to excel in a competitive team environment
• Ability to prioritize multiple tasks in a fast-paced environment
• Flexibility to work a schedule based on business needs
• Ability to read and interpret sales reporting in relation to goals
• Skill in educating customers on new and emerging brands, suggesting items that suit their needs
• Confidence with a range of price points and ability to showcase the value of items in completing a wardrobe
• Strong understanding of customers' holistic wardrobe and style, with high organizational skills to strategically follow up and advise on wardrobe completion

Physical Requirements

• Continuous movement for 6-8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching to handle merchandise and assist customers
• Frequent use of hands for grasping, fine manipulation, pushing, and pulling
• Handling bulky and awkwardly shaped items, including reaching above the head to lift them
• Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds

Pay

Hourly pay range: $19.95 - $19.95 (varies by location, job-related knowledge, skills, and experience).

Commission varies based on merchandise sold: Apparel, shoes, and accessories sales typically range from 3% to 14.5%. Beauty and Men’s Fragrance sales typically receive a 3% commission.

Benefits

• Medical, vision, and dental insurance
• Retirement plans and paid time away (PTO)
• Life insurance and disability coverage
• Merchandise discount and Employee Assistance Program (EAP) resources
• Eligibility for performance-based incentives/bonuses
• 401k, holidays, and additional benefits based on location, job level, classification, and length of employment

Schedule

The hours and schedule for this position will vary by week depending on business needs.