Designated Selling Associate - Marc Jacobs Handbags - NYC Flagship

We’re looking for a Designated Selling Associate (DSA) Salesperson who is passionate about fashion, enjoys working one-on-one with customers, and thrives in a sales environment. DSAs drive volume for Nordstrom while championing the brand they represent, leading in customer service, product knowledge, merchandising, and selling.

Responsibilities

• Set and achieve sales goals for both in-store and digital selling using tools like text, social media, and reservations
• Build lasting relationships with customers and provide exceptional service tailored to their needs
• Provide honest and confident feedback to customers about style, fit, and wardrobe value
• Seek fashion and product knowledge through meetings and trainings to build expertise
• Build relationships with other DSAs, Stylists, and departments by conducting product knowledge meetings
• Provide valid product feedback to District Managers to improve store assortments
• Drive predictable business through appointment-based selling during event and non-event timeframes
• Maintain a customer-ready department through stocking, re-merchandising, display, price markdowns, transfers, and cleaning
• Grow sales by opening new Nordstrom Rewards program accounts
• Occasionally perform work/duties in other departments or brands as needed

Requirements

• Excellent communication and interpersonal skills to establish customer rapport and cultivate relationships
• Ability to excel in a competitive team environment
• Ability to prioritize multiple tasks in a fast-paced environment
• Flexibility to work a schedule based on business needs
• Ability to read and interpret sales reporting in relation to goals
• Confidence educating customers on new and emerging brands, suggesting items that suit their needs
• Comfort with high and low price points, showcasing value and how items complete a wardrobe
• Strong understanding of customers’ holistic wardrobe and style, with high organizational skills to strategically follow up and advise on wardrobe completion

Physical Requirements

• Continuous movement for 6-8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching to handle merchandise and assist customers
• Frequent use of hands for grasping, fine manipulation, pushing, and pulling
• Handling bulky and awkwardly shaped items, including reaching above the head
• Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds

Pay

This position offers an hourly pay range of $18.45. Commission varies based on merchandise sold: apparel, shoes, and accessories sales typically range from 3% to 14.5%, while Beauty and Men’s Fragrance sales typically receive 3%. Performance-based incentives or bonuses may also be available.

Benefits

• Medical, vision, and dental insurance
• Retirement savings plan (401k)
• Paid Time Off (PTO) accruals and holidays
• Life insurance and disability coverage
• Merchandise discount
• Employee Assistance Program (EAP) resources

Eligibility requirements may apply based on location, job level, classification, and length of employment.