Design Support Engineer

Job Summary

The Design Special Support Engineer will enable the sales of Airside products through cross-functional knowledge sharing, complex problem-solving, and innovative decision-making.

Responsibilities

• Support special design requests, custom designs and creating associated custom submittal drawings.
• Work with internal or external customers in the areas of, but not limited to, design specials/technical/systems/application engineering/customer specification/job expediting and pricing questions.
• Serve as Airside subject matter expert through technical and application knowledge of products and understanding of competitor product offerings. Continually advance this knowledge through personal development goals.
• Actively collaborate and serve as a trusted partner with product engineering, application engineering, manufacturing, product support teams, and product management. This engagement will facilitate alignment on special design direction for our products.
• Partner with Product Management team on execution of pricing strategies and systems to ensure price, margin and costs will meet stated goals.
• Leverage Lean thinking and project management skills on a diverse array of projects including product development/development of products, partnerships, promotional activities, and marketing literature.
• Partner with the Product Management team to assist with development and execution of commercialization plans for new and existing airside products.
• Coach and develop product support team members with customer, product, and process knowledge.
• Act as the internal champion always balancing the needs of the internal and external customers.
• Provide additional product support via email, phone, and Zendesk as needed.

Qualifications

• Bachelor's degree in engineering or related technical degree required. Electrical engineering experience and/or MBA preferred.
• Minimum 5 years of experience within industrial or manufacturing sector. Experience could include product management, engineering, marketing/sales or field support experience.
• Tactfulness and assertiveness; must be effective and clear decision-maker under pressure situations; able to deal effectively with internal and/or external customers.
• Solid organization skills and flexibility to handle a variety of time sensitive tasks and projects.
• Ability to effectively lead projects with a diverse set of stakeholders.
• PC and end user computer use (Creo, AutoCAD, Revit, Zendesk, Excel, Word, Project, PowerPoint, Adobe).
• Experience in HVAC industry preferred.
• Experience in Lean/Six Sigma preferred.
• Ability to travel up to 10%.

Key Competencies

To be successful in the role, the following skills are required:

• Building Relationships
• Product Knowledge
• Competitor Insights
• Problem assessment and problem analysis/solving skills
• Energy and desire to drive continuous improvement in processes

Pay

Annual base salary range: $89,585.00 - $124,950.00. Compensation type: Salary. Incentive eligible: No. Sales commission eligible: No.

Benefits

• Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives.
• Family building benefits include fertility coverage and adoption/surrogacy assistance.
• 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
• Paid time off includes 15 vacation days, 9 paid holidays, 3 floating holidays, sick leave, and additional options to support volunteer and parental leave.
• Educational and training opportunities through company programs along with tuition assistance and student debt support.

Schedule

Monday to Thursday, work onsite with your colleagues. Fridays, choose your work location, balancing what your work requires.

This response is AI-generated, for reference only.