Design Studio Consultant

Primary Responsibilities

• Assist Prospective Buyers/Home Buyers with Tours and Options Selections
• Meet with prospective buyers to share knowledge and excitement about Design Studio environment, procedures, and available products.
• Assist deposit tours as needed
• Provide scripted tours of Design Studio environment, delivered in a professional manner, well articulated, and with positive energy
• Orientation tour responsibilities include assisting the with meet/greet, present chosen tour categories, set up & clean up
• Familiar with product and house warranty specifics and be able to communicate this to buyers
• Adhere to predetermined deadlines for selection appointments, change requests, etc.
• Administrative Functions
• Complete Buyer selection paperwork accurately and by deadlines
• Navigate the Toll Intranet for product and builder information
• Utilize Pivotal or Enterprise One software and Studio selection software to enter home selections and options contract documents
• Use Salesforce to review customer and scheduling information, manage tasks, and enter buyer communication
• Interact with internal mortgage company personnel as needed to confirm buyer affordability
• Submit paperwork to buyers for final authorization through DocuSign and authorization process to internal business partners
• Prepare and double-check final document package for accuracy and submit to construction team
• Process special requests with appropriate approvals from management
• Answer phones as needed
• Interdepartmental Communication
• Provide status updates to Design Studio Manager
• Maintain communication with on-site Sales Consultants
• Walk-through with sales/construction/marketing personnel of all merchandised models, Quick Move-In homes and homes in production
• Continuing Education/Meeting Attendance
• Field visits as needed. Tour community models, Quick Move-In homes and homes in production
• Attend education sessions/training from trade partners regarding included features and available personal choices, as well as internal company training regarding construction, new communities/floor plans etc.
• Attend product knowledge meetings monthly and/or quarterly
• Stay current on home product trends and/or design styles/colors via (vendor trainings, online research, etc.)

Qualifications

• Great sales skills
• Basic knowledge of homebuilding/construction techniques
• Excellent communication and organization skills
• Patience, empathy and good listening skills
• Enthusiastic attitude: desire to ensure process is enjoyable, smooth and easy for the buyer
• Valid driver’s license and clean driving record