Design Specialist-Cambridge Massachusetts Ave

About the role

As a Design Specialist, you’ll blend your design sensibility with consultative selling skills to deliver exceptional client experiences. You’ll represent legendary designers like Charles and Ray Eames and brands such as Herman Miller and Knoll, while building lasting relationships with clients and the local design community.

Responsibilities

• Drive sales by delivering personalized design consultations and solutions that meet client needs
• Build and maintain relationships with clients, trade professionals, and the local design community
• Meet and exceed sales performance goals, consistently achieving key performance indicators (KPIs) including revenue targets, conversion rates, and client retention metrics
• Leverage your design expertise to guide clients through product selection, space planning, and styling
• Manage the full client lifecycle using CRM tools and outreach strategies to exceed sales goals
• Maintain visual merchandising standards and contribute to the overall aesthetic of the store
• Stay current on product knowledge, design trends, and industry developments through training and self-study
• Conduct in-home consultations and attend off-site meetings with trade clients as needed

Requirements

A design-savvy sales professional with a passion for modern interiors

• Experienced in retail sales, design consulting, or customer success (preferred)
• Background in interior design, architecture, or related field (preferred)
• Skilled in client needs assessment, problem-solving, and relationship building
• Proficient with Microsoft Office, and design tools (e.g., SketchUp, AutoCAD, or similar)
• Able to lift 20+ lbs and work in a fast-paced, team-oriented environment

Qualifications

Competitive hourly base with uncapped commission on shipped items
Performance-based bonus plan
Medical, dental, and vision insurance
Paid vacation, holidays, and parental leave
Commuter benefit up to $150/month
401(k) with 4% company match
Generous employee discounts
Ongoing professional development opportunities

Skills

Design sensibility
Sales skills
Consultative selling skills
Client needs assessment
Problem-solving skills
Relationship building skills
Microsoft Office proficiency
Design tools proficiency (e.g., SketchUp, AutoCAD, or similar)

Benefits

Store Hours: Open daily, Sunday through Saturday (weekend and holiday availability required)

Pay

Competitive hourly base with uncapped commission on shipped items
Performance-based bonus plan

Schedule

Open daily, Sunday through Saturday (weekend and holiday availability required)