Design Shop Lead - West Hollywood

THE OPPORTUNITY

A thriving Los Angeles–based interior design studio and store is seeking a Shop Leader & Business Development Leader to lead daily operations while driving new business development within the city’s vibrant design community.

THE PLACE

Our shop is located in West Hollywood, a global hub for design, creativity, and culture. Surrounded by renowned design showrooms, tastemaking boutiques, and some of the most influential creative professionals in the industry, the space serves as both our firm's design studio, a destination for clients and a platform for designers and makers.

THE ROLE

• Store Management & Operations
• Serve as the manager on duty at minimum at least three days per week for store open hours 10AM - 6PM (Required: opening and closing on Saturday).
• Oversee opening/closing, merchandising, inventory, and visual presentation.
• Mentor and train store associates (if applicable) and uphold all operational standards.
• In-Store Sales & Client Experience
• Provide a high-touch, consultative sales experience to walk-in clients, designers, and trade professionals.
• Aid with product knowledge, pricing, and special/custom orders.
• Build long-term client relationships through tailored solutions and elevated service.
• Ensure seamless order processing and POS accuracy, with best-in-class customer service.
• Mandatory attendance at in-store events.
• Business Development & Outreach
• Conduct outbound calls, emails, and follow-ups to designers, stylists, and tastemakers.
• Leverage existing books of business to bring in new projects and accounts.
• Organize and lead outreach initiatives including showroom visits, presentations, and events.
• Maintain a robust database of industry contacts and project pipelines.
• Contribute to hyperlocal marketing, pop-ups, and showroom programming.
• Partnership & Account Development
• Proactively identify and pursue new business opportunities with trade accounts.
• Strengthen top accounts through consistent communication and VIP service.
• Collaborate with company leadership and marketing on events, partnerships, and collaborations.
• Customer Service Excellence
• Deliver a seamless, personalized journey from first contact through project completion.
• Resolve issues with professionalism and urgency, representing the brand’s values.
• Represent the company at showroom events, industry gatherings, and design fairs.

BENEFITS

• Part-time to Full-time
• Competitive hourly pay + commission/bonus structure
• Employee discounts on showroom products
• Opportunities for career growth within a thriving LA design firm
• Exposure to the Los Angeles design, fashion, and cultural community through showroom events, pop-ups, and exhibitions