Design Manager/Project Manager - Critical Facilities

About the role

At Gensler, we design for people. We leverage our global perspective and local presence to innovate at every scale. Our Critical Facilities practice is expanding as technology advances create market shifts, with challenges including urban innovation, energy‑efficient operations, and carbon goals. As a Design Manager you will lead and deliver a variety of Critical Facilities project types and sizes through all phases, serving as the main client contact, mentoring junior staff, and ensuring high‑level design and client satisfaction. This position is in‑person in Austin, Texas (relocation welcome for non‑local candidates).

Responsibilities

• Develop and nurture positive relationships with existing client contacts, optimizing all potential opportunities.
• Maintain awareness of clients’ business objectives, plans, target audience and market trends to identify further demand for Gensler services.
• Responsible for day‑to‑day delivery of projects, ensuring they are on time and on budget.
• Lead and facilitate the overall cross‑functional project team.
• Manage the project process, ensuring clarity of requirements, deliverables, timelines, and visibility against fees throughout the project life cycle.
• Prepare, communicate, and monitor project work plans, budgets, and deliverables for client and internal teams.
• Prepare and review proposals, contracts, and consultant agreements.
• Coordinate documentation with structural, MEP, lighting, AV, landscape, civil, and other consultants.
• Own problem resolution planning in consultation with Practice Area leadership and Studio Director.
• Support and contribute to new business development with current and potential clients.
• Contribute to project reports and staffing meetings with concise, accurate information to improve delivery and financial objectives.
• Review internal project accounting documents and process draft project billing.
• Work with the Design Director and marketing team to document the project story and arrange photography/videography as needed.

Qualifications

• Bachelor’s degree or higher in Architecture, Interior Design, or related field.
• 10+ years of relevant experience, preferably a mix of architecture and project management.
• Professional license or certification preferred but not required.
• Experience with the full project lifecycle.
• High level of design competence with knowledge of building codes.
• Proven ability to provide excellent client service and account leadership.
• Proactive, adaptable, and able to work in a fast‑paced environment.
• Critical facilities experience preferred but not required.
• Experience managing consultant teams and resolving complex technical and design issues.

Benefits

• Medical, dental, vision, disability, and wellness programs.
• Flex spending accounts, paid holidays, and paid time off.
• 401(k) with profit sharing, employee stock ownership, and twice‑annual bonus opportunities.
• Reimbursement for professional license fees, renewals, and exam costs.
• Tuition reimbursement for eligible programs or classes.
• Access to curated art exhibits, internal design competitions, and “Well‑being Awareness Week.”