Design Manager | Integrated Industrial Design

Role Summary

The Client Relationship Manager | Design Manager drives both account growth and client experience for assigned key clients, with direct accountability for exceeding annual net revenue and profit goals and delivering year-over-year account growth. This role strengthens relationships as a trusted advisor, expands BHDP’s services within existing accounts, including cross-market selling and capabilities, and provides portfolio-level oversight for clients with multiple projects, aligning internal teams around scope, schedule, budget, quality, and change management to ensure consistent, predictable delivery.

Responsibilities

• Leads project-wide expectations for project management by setting ownership within the team, driving follow-through, and establishing scalable governance routines (cadence, performance metrics, escalation paths) that create predictable and repeatable high performance across projects.

• Affords assessments and prioritizes project risk and intervenes early to protect the relationship (run to the problem).

• PARTNERS WITH THE SALES LEADERSHIP TEAM TO ESTABLISH THE CLIENT RELATIONSHIP STRATEGY AND LEVERAGE THE BHDP SALES PROCESS TO MAKE MEANINGFUL CONNECTIONS.

• EXECUTES THE DAY-DAY STRATEGY TOWARD SUCCESSFUL CLIENT OUTCOMES (EXAMPLES: REPEAT BUSINESS, POSITIVE REFERRALS TO OTHERS) BY UNDERSTANDING THEIR BUSINESS NEEDS AND MEASURES OF SUCCESS FOR OUR WORK.

• Achieves growth by managing existing client relationships and supporting new pursuits in coordination with the Sales Leadership Team.

• BUILDS A TRUSTED ADVISOR RELATIONSHIP WITH EXISTING CLIENTS TO CONNECT BHDP SERVICES AND EXPERTISE WITH THE CLIENT’S BUSINESS NEEDS AND CREATE VALUE BY DELIVERING SUCCESSFUL OUTCOMES, AS DEFINED BY THE CLIENT.

• CORPORATES WITH OTHER BHDP CLIENT LEADERSHIP TO ACHIEVE AND REPORT GROWTH OF NET REVENUE AND PROFIT AS A RESULT OF ADDED TRUST AND VALUE.

• ENSURES THE PROJECT TEAM PRODUCES QUALITY DOCUMENTS BY CONDUCTING REVIEWS AT THE APPROPRIATE STAGES OF THE PROJECT.

• COMMUNICATES PROJECT-RELATED EXPECTATIONS ACROSS TEAM MEMBERS, ENSURING KNOWLEDGE OF LABOR BUDGETS, TASK AND TIME ALLOCATIONS, PROJECT SCHEDULES, AND REVIEW MILESTONES, COORDINATION, AND QA/QC.

• FUNDS AS THE GATEKEEPER FOR PROJECT PROFITABILITY, LEADING AND HELPING THE SR. PMs ACHIEVE PROFITABILITY METRICS.

• CREATES / ISSUES / REVIEWS PROPOSALS THAT SHOW BHDP'S VALUE TO THE CLIENT AND ALIGNS THE SCOPE AND THE FEE.

• SURES PROPOSALS REASONABLY REFLECT THE CLIENT'S REQUEST AND LEADS AND COACHES THE CLIENT EXPECTATIONS ACROSS THE BHDP TEAM.

• COMMUNICATES CHANGES OF SCOPE OR SCHEDULE WITH THE CLIENT AND CONSULTANTS AT THE TIME OF THE CHANGE, COMPLETING ADDITIONAL SERVICE PROCESSES.

• WORKS WITH THE SENIOR PMs AS THEIR GO-TO FOR PROJECT MANAGEMENT COACHING AND ACCOUNTABILITY.

Qualifications

• Bachelor’s degree in Architecture (NAAB accredited program preferred), Interior Design (CIDA accredited program preferred)

• Architectural License, or NCIDQ Certification, preferred

• 12+ years in the design and/or architecture industry

• 5+ years in industrial design

• Demonstrated commitment to exceptional customer service, with the ability to anticipate needs, communicate proactively, and resolve issues with professionalism and care

• Demonstrated initiative; sees challenges as opportunities

• Advanced knowledge of Project Management systems (VantagePoint preferred)

• Demonstrated capability to delegate, coach, and raise team performance

• Strong attention to detail

• Strong communication and collaboration within a team

• Models professional workplace behaviors: reliable follow-through, constructive feedback, and calm, solutions-oriented communication with co-workers and clients

Physical and Mental Demands

• Sustained attention to detail

• Sitting/standing

• Occasional lifting of 20 pounds or less

• Ability to work in an open office environment

Life at BHDP

Our comprehensive benefit package includes a competitive salary, medical, dental, vision, disability, flexible spending accounts, paid holidays, paid time off, and a 401(k), which aligns with our commitment to rewarding our high-performing professionals. BHDP Architecture is an Equal Opportunity Employer. Individuals with disabilities and protected veterans are encouraged to apply.