Design Manager | Industrial

Role Summary

The Client Relationship Manager | Design Manager drives both account growth and client experience for assigned key clients, with direct accountability for exceeding annual net revenue and profit goals and delivering year-over-year account growth. This role strengthens relationships as a trusted advisor, expands BHDP’s services within existing accounts, including cross-market selling and capabilities, and provides portfolio-level oversight for clients with multiple projects, aligning internal teams around scope, schedule, budget, quality, and change management to ensure consistent, predictable delivery.

Responsibilities

• Leads project-wide expectations for project management by setting ownership within the team, driving follow-through, and establishing scalable governance routines (cadence, performance metrics, escalation paths) that create predictable and repeatable high performance across projects.
• Assesses and prioritizes project risk and intervenes early to protect the relationship (run to the problem).
• Partners with the Sales Leadership Team to establish the client relationship strategy and leverage the BHDP sales process to make meaningful connections.
• Executes the day-to-day strategy toward successful client outcomes (examples: repeat business, positive referrals to others) by understanding their business needs and measures of success for our work.
• Achieves growth by managing existing client relationships and supporting new pursuits in coordination with the Sales Leadership Team.
• Builds a trusted advisor relationship with existing clients to connect BHDP services and expertise with the client’s business needs and create value by delivering successful outcomes, as defined by the client.
• Coordinates with other BHDP client leadership to achieve and report growth of net revenue and profit as a result of added trust and value.
• Provides project team members with the budget and schedule (and holds them accountable) so they can produce the Quality Documents required.
• Communicates project-related expectations across team members, ensuring knowledge of labor budgets, task and time allocations, project schedules, and review milestones, coordination, and QA/QC.
• Ensures the project team produces Quality Documents by conducting reviews at the appropriate stages of the project.
• Functions as the gatekeeper for project profitability, leading and helping the Sr. PMs achieve profitability metrics.
• Creates / Issues / Reviews proposals that show BHDP's value to the client and aligns the scope and the fee.
• Ensures proposals reasonably reflect the client's request and leads and coaches the client expectations across the BHDP team.
• Communicates changes of scope or schedule with the client and consultants at the time of the change, completing additional service processes.
• Works with the Senior PMs as their go-to for project management coaching and accountability.

Qualifications

• Bachelor’s degree in Architecture (NAAB accredited program preferred), Interior Design (CIDA accredited program preferred)
• Architectural License, or NCIDQ Certification, preferred
• 12+ years in the design and/or architecture industry
• 5+ years in industrial design
• Demonstrated commitment to exceptional customer service, with the ability to anticipate needs, communicate proactively, and resolve issues with professionalism and care
• Demonstrated initiative; sees challenges as opportunities
• Advanced knowledge of Project Management systems (VantagePoint preferred)
• Demonstrated capability to delegate, coach, and raise team performance
• Strong attention to detail
• Strong communication and collaboration within a team
• Models professional workplace behaviors: reliable follow-through, constructive feedback, and calm, solutions-oriented communication with co-workers and clients

Physical and Mental Demands

• Sustained attention to detail
• Sitting/standing
• Occasional lifting of 20 pounds or less
• Ability to work in an open office environment

Life at BHDP

Our comprehensive benefit package includes a competitive salary, medical, dental, vision, disability, flexible spending accounts, paid holidays, paid time off, and a 401(k), which aligns with our commitment to rewarding our high-performing professionals.