Design Expert, Sales - The Citizenry

About the role

At Havenly, we believe everyone deserves a home they love. Since 2014, we've grown into the country's leading interior design service. Through our brand The Citizenry, we bring artisan-made furniture and home decor to the modern home, pairing design expertise with a seamless sales process. The Citizenry partners with artisans around the world to bring storied, time-tested craftsmanship to the modern home. On average, our artisans are paid two times the Fair Trade wage requirement. Every piece comes with a story, and our Design Experts are the ones who tell it.

We are seeking a sales-driven Design Expert in our Soho studio to deliver a high-end, personalized client experience while driving sales growth across retail and trade clients. You'll style homes for walk-in and appointment clients, build lasting relationships with interior designers and trade partners, and own every sale from first conversation to delivery.

Responsibilities

• Achieve Sales Targets: Meet and exceed monthly sales goals and KPIs by delivering exceptional service and expert product knowledge.
• Client Consultations: Engage clients in-store and virtually, guiding them on furniture, decor, rugs, and styling choices tailored to how they live.
• Lead the Sales Process: Own the full client journey, from first inquiry to purchase to post-delivery follow-up.
• Quotes and Orders in Shopify: Build quotes and draft orders in Shopify, process POS transactions accurately, and keep every order tagged and tracked to you and the studio.
• Clienteling: Develop and manage a client book, log activity in our CRM, and stay in touch with clients through new collection launches, restocks, and events.
• Product Expertise: Master our collections and the artisan stories behind them, and stay current on new launches.
• Spatial Planning and Mood Boards: Help clients complete their rooms with floor plans and mood boards, ensuring proper size and fit of every piece. Experience with 2D and 3D design software is a plus.
• Studio Standards: Keep the sales floor and stockroom organized and on-brand, follow inventory control procedures, and support opening and closing.
• Market Engagement: Act as a brand ambassador in New York City, building a strong local community and customer base.

Trade Partnerships

• Build a Trade Book: Proactively prospect and grow relationships with local interior designers, architects, stagers, and hospitality buyers.
• Support Trade Projects: Handle quotes, invoices, swatches, product sourcing, lead times, and order follow-up so designers can focus on their clients.
• Partner with The Expert: Work alongside The Expert, our trade program spanning The Citizenry, Interior Define, and 200+ curated brands. Refer designers to the program and collaborate with Expert account managers on cross-brand projects.
• Host and Show Up: Invite trade partners into the studio, support trade events and previews, and represent The Citizenry in the local design community.
• Resolve Issues Fast: Act as the point of contact when trade orders need help, partnering with CX to keep projects on schedule.

Requirements

• Sales Experience: 2 to 3+ years in sales, preferably in luxury, specialty retail, furniture, or home decor, with a track record of hitting and exceeding targets.
• Trade Experience: Experience selling to or working with interior designers and trade clients is strongly preferred.
• Design Experience: Background in interior design or home furnishings, and able to speak to and create mood boards and floor plans for clients.
• Customer-Centric: You create memorable experiences that turn first-time shoppers into loyal clients.
• Team Player: You help the studio hit shared goals while driving your own sales.
• Organized and