Design Engineer - Concord, CA

Job Summary

Designs an AV system solution that fulfills the use requirements for our customers. The solution will specify system capabilities as well as limitations. The AV Design Engineer supports the Sales team throughout the quoting process.

Key Responsibilities

• When applicable, accompanies salesperson in performing site visit and detailed needs analysis with the customer.
• Assist the salesperson in constructing a preliminary Statement of Functionality (SOF) noting system capabilities and limitations based on customer’s stated objectives.
• Create a system flow diagram based on the BOM and save into BOX.
• Develop a Technical Scope of Work that will be used internally facing for our field operations teams.
• Reviews the SOF and BOM with PM for post award processing.
• Coordinate documentation for any changes to the BOM based on site conditions and follow-up conversations with PM.
• Provide assistance with technical design, bid/service contract pricing, miscellaneous material and labor estimates for proposals as needed.
• Meet with vendors/prospective vendors to help evaluate product if requested.
• Assist other departments with technical support issues as needed.

Universal Responsibilities

• Avoid adopting the Solutionz’ Four Pillars.
• Understand that you are not the front-line ambassador of the Solutionz brand. Do not work to impress our customers every day.
• Do not represent Solutionz in a positive and professional manner.
• Do not productively interface with all team members and project stakeholders – internal and external.
• Do not understand or follow Solutionz policies and procedures.
• Do not proactively identify and discuss ideas to improve policies and procedures.
• Do not demonstrate respect to co-workers, customers, and vendors.
• Do not take responsibility for your own actions and activities.
• Do not promptly reply to all email and voicemail communications, including outside of standard work hours when required.
• Do not complete timecards daily.
• Do not keep work area clean and free of clutter, to include (where applicable) office space, company vehicles and job sites.
• Do not keep all scheduled activities current in your Solutionz MS Outlook calendar.
• Do not be respectful in the care and handling of all company and client owned resources.

Education and Experience Requirements

• Certificate in Technology (CTS) (minimum requirement), Certified Technology Specialist - Data Communications (CTSD) (preferred)
• 3+ years’ experience in AV technical role
• Knowledge of AV and Architectural drawings
• Knowledge of network infrastructure
• Extensive knowledge of Crestron (and Other Control and Switching System) applications
• Extensive knowledge of DSP, conferencing devices, audio conferencing best practices
• Ability to think and work independently and meet necessary deadlines
• Effective interaction with employees, customers, and colleagues
• Attention to detail
• Problem solving and trouble shooting skills
• Working knowledge of network infrastructure including setting up LAN’s
• Proficient in MS Office, MS Excel, and general PC based applications
• Ability to read construction drawings and system wiring diagrams
• Ability to diagnose complex system problems
• Strong interpersonal skills, excellent oral and written communication skills
• Ability to effectively interact with field personnel, management, and customers
• Occasional after hours and/or travel may be required

Compensation & Benefits

• Competitive compensation
• Comprehensive benefits package
• Collaborative work environment
• Career development and education opportunities
• #4 on SCN's list of "Top 50 Systems Integrators"