Design Director

About the role

Credera is a global consulting firm that combines transformational consulting capabilities, deep industry knowledge, AI and technology expertise to deliver valuable customer experiences and accelerated growth across various industries. We continuously evolve our services to meet the needs of future organizations and reflect modern best practices. Our unique global approach provides tailored solutions, transforming the most influential brands and organizations worldwide. Our employees, the lifeblood of our company, are passionate about making an extraordinary impact on our clients, colleagues, and communities. This passion drives how we spend our time, resources, and talents. Our commitment to our people and work has been recognized globally. Please visit our employer awards page: https://www.credera.com/awards-and-recognition.

The Role We believe design is a force that helps clients unlock new potential and brings bold vision to life. This role is for a leader who sees design as both a business accelerator and a human-centered discipline, bringing strategic clarity and creative vision to complex challenges. It calls for someone who thrives at the intersection of creativity and technical possibility, translating complex systems, data, and AI-enabled capabilities into experiences that are intuitive, intelligent, and deeply human. As a catalyst for modern experience design, this leader will be energized by the evolution of design in an era of AI, connected ecosystems, and new ways of working, and ready to contribute to a practice built for the next generation of digital transformation.

Responsibilities

• Set vision, shape strategy, and contribute hands‑on UX/UI, product, and visual design.
• Drive human‑centered design that boosts adoption, engagement, loyalty, and measurable business outcomes.
• Mentor designers, develop talent, and foster a culture of curiosity, experimentation, and design excellence.
• Engage in client relationship‑building, account growth, pitch new business, and advance design influence across Credera.
• Communicate and influence executives, product owners, engineers, strategists, and senior leaders, building alignment and driving decisions with clarity.
• Explore AI‑enabled workflows, personalization, agentic experiences, and emerging tools, understanding technology’s design implications.
• Connect brand, content, UX, data, technology, and business goals into cohesive experience strategies across the full customer journey.
• Work in ambiguous, highly complex environments, moving rapidly from problem discovery to prototype, validation, and implementation‑ready recommendations.