Design & Delivery Trainer

Summary

The PAC Design & Delivery Trainer is a dual-function role within Sono Bello’s Patient Ambassador Center. This position requires a rare combination of instructional design expertise and live facilitation skill.

Essential Duties and Responsibilities

• Training Design & Development

• Own the end-to-end design and development of training plans, learning materials, job aids, assessments, and facilitator guides for all PAC training initiatives.
• Conduct ongoing needs assessments to identify performance gaps and translate findings into targeted training solutions.
• Maintain and continuously improve all training content to ensure accuracy, relevance, and alignment with current processes, tools, and business goals.
• Develop and maintain Train-the-Trainer certifications and documentation to support scalable delivery across the organization.
• Collaborate with cross-functional stakeholders to ensure training content reflects real-world performance expectations and addresses evolving needs.
• Report on training effectiveness, learner progress, and curriculum gaps on a regular cadence to PAC Leadership.

• Training Delivery & Facilitation

• Own the coordination and facilitation of continuation training - creating content, scheduling sessions, communicating with the team, and hosting live and recorded training.
• Assist in coordinating annual and periodic training events as needed.
• Deliver clear instruction, training demonstrations, and performance expectation communication with confidence and professionalism in a virtual setting.
• Provide targeted feedback and coaching to individuals during and following training sessions to reinforce learning.
• Serve as a subject matter expert on PAC processes, tools, and procedures, staying current on all system and workflow updates.

• Collaboration & General Responsibilities

• Partner with PAC Leadership to identify and act on emerging training needs in response to performance trends, service/offering changes, or operational shifts.
• Assist with candidate interviews for training-related or team member roles as needed.
• Support team morale initiatives including contests, recognition programs, and daily themes as appropriate.
• Ensure adherence to all relevant policies and procedures and flag consistent process errors or knowledge gaps to the management team.
• Display accountability, sound judgment, and a results-oriented mindset in all responsibilities.

Educational, Experience, and Skills Required

• Bachelor’s degree not required; equivalent professional experience preferred.
• Candidates with 5+ years of experience in training, instructional design, sales coaching, or a related performance-focused role are strongly preferred.
• Demonstrated experience in designing and developing training materials, including curriculum, scripts, assessments, and multimedia learning assets.
• Proficient with Learning Management Systems (LMS); experience with Absorb LMS is a strong plus. Comfortable managing course libraries, learner reporting, and content publishing within an LMS environment.
• Multi-media content creation experience required. Today’s learners - especially in fully remote environments - engage most with short-form, on-demand content.
• The ideal candidate knows how to create video-based training, "quick hit" learning modules, screen recordings, and micro-learning assets in addition to traditional curriculum.
• Experience with e-learning authoring tools (e.g., Articulate, Rise, Camtasia, or similar) is strongly preferred.
• Proven facilitation and public speaking ability - comfortable leading live virtual training sessions with confidence and adaptability.
• Strong organizational and project management skills with the ability to manage multiple training initiatives simultaneously and meet deadlines.
• Experience assessing performance data and translating insights into actionable training interventions.
• Ability to present regular written and verbal training reports to management on individual and team progress.
• Exceptional communication skills - oral, written, and presentation.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Teams).
• Strong reasoning and problem-solving skills; ability to work through complex situations with limited standardization.
• Ability to work independently in a remote environment while maintaining high accountability and results.

Work Environment

This is a non-exempt position with an hourly range of $18.00 - $19.00/hour, depending on experience + Bonus. Total compensation approximately $45,486

Benefits

• Medical
• Dental
• Vision
• Life Insurance
• 401K
• EAP
• PTO & Paid Holidays