Design Coordinator

About the role

The Design Coordinator supports the design experience by organizing and managing appointments, store events, and sales aids. This role delivers exceptional customer service and provides initial assistance to customers seeking design solutions, while assisting Designers with consultations, projects, and customer outreach.

Responsibilities

• Drive sales and a differentiated experience by assisting customers and Designers with managing appointments and Design Desk projects.
• Own the organization and replenishment of sales aids.
• Conduct post‑purchase customer outreach.
• Support Designers and Leaders by managing pipeline activities and in‑store events.
• Assist customers on the floor and pass them off to Designers as appropriate.
• Maintain a clear understanding of brand aesthetics and merchandising strategy across store, e‑commerce, and catalog channels.
• Ensure full awareness of all product information, including characteristics and care details, and stay informed on competition and industry trends.
• Act as the point person and maintain partnerships with CDST and B2B departments.
• Deliver individual sales, KPI, service goals, and productivity standards while engaging customers on the sales floor.
• Actively listen to customers to identify products that best meet their needs and communicate company loyalty services.
• Assist Designers with in‑home and in‑store consultations.
• Model excellent service with a positive attitude and enthusiasm, ensuring all customers receive gracious, quick, and efficient service.
• Support store training and education on design services to drive clear understanding of offerings.
• Support large‑scale projects as assigned.

Qualifications

• 1+ years of relevant experience in retail or customer service.
• Experience organizing events.
• Proficiency with Google platforms, virtual communication tools, and appointment management systems.

Skills

• Understanding of basic design functions, including spatial planning, fabric selection, lighting, and interior design styles.
• Excellent, effective, and timely communication skills with the ability to translate brand vision and customer needs.
• Ability to stay up‑to‑date on market trends.
• Adaptability to act as an agent of change and shift quickly as the business evolves.
• Proven track record of building long‑lasting customer relationships.
• Strong interpersonal skills and a team‑player mindset.
• Strong organizational skills.