Design Consultant /Jr. Design Consultant - Fulltime

About Us

Samuel & Sons has enjoyed more than three quarters of a century of making the impossible possible. We are a family-owned company with a deep appreciation for our employees, fostering a close-knit, supportive environment where everyone is encouraged to do their best. Our team is driven to overcome obstacles and embrace challenges, creating an inclusive workplace that empowers each employee to contribute uniquely and reach their fullest potential. We value the rich diversity of our communities and strive to maintain a professional environment where differences are respected, varied skills are valued, and all can contribute to the success of the organization.

Our Core Values

• Customer-Centric: The customer is at the heart of everything we do.
• Human: We see people as people, deserving of trust, respect, and integrity.
• United: A community that supports each other through individual perspectives and collaboration.
• Passionate: Driven and committed to being better every day.
• Push Boundaries: We move beyond what is by challenging assumptions and embracing change.

About the Role

The Design Consultant or Jr. Design Consultant is a full-time role serving as a key support resource within the showroom. This position provides exceptional customer service, product guidance, and sales support to clients and internal partners. Responsibilities include managing sample fulfillment, supporting showroom operations, maintaining stockroom organization, and assisting clients with product selection. As an individual contributor, you will play an important role in delivering a positive customer experience while ensuring operational excellence.

Responsibilities

• Assist clients with product selection by providing guidance on patterns, colors, trims, and available product options.
• Support sales efforts through suggestive selling and product recommendations that align with client needs and project requirements.
• Coordinate special product requests and custom assignments for showroom clientele.
• Fulfill, package, and ship memo sample requests for the territory.
• Prepare, customize, measure, and cut product samples to support client projects and sales opportunities.
• Generate and process reserves, quotations, and customer orders accurately and efficiently.
• Maintain showroom displays and product presentations to ensure an organized and visually appealing environment.
• Manage stockroom organization, inventory of memo samples, and product storage to support operational efficiency.
• Assist with inventory audits and inventory-related activities as needed.
• Partner with Outside Sales Associates by preparing sample packages, supporting client presentations, and fulfilling showroom requests.
• Collaborate with internal departments to ensure timely fulfillment of customer needs and operational requirements.
• Contribute to continuous improvement efforts that enhance showroom operations and customer experience.

Requirements

Education & Experience

• Required:
  • Associate or Bachelor's Degree.
  • 1–3 years of customer service, retail, showroom, hospitality, or sales support experience.
  • Strong organizational and communication skills.
• Preferred:
  • Showroom, design industry, or luxury goods experience.
  • Interior design, textiles, furnishings, or related industry knowledge.
  • Experience supporting sales teams and customer-facing environments.

Technical Skills

• Proficiency in Microsoft Office applications.
• Experience with order entry, CRM, or inventory management systems preferred.
• Ability to accurately measure, cut, prepare, and organize product samples.
• Basic understanding of interior design, textiles, trims, or luxury furnishings preferred.

Soft Skills

• Strong customer service orientation.
• Effective verbal and written communication skills.
• Strong organizational and time-management abilities.
• Attention to detail and accuracy.
• Ability to manage multiple priorities in a fast-paced environment.
• Professional presentation and interpersonal skills.

Core Competencies

• Client Focus
• Communication
• Problem Solving
• Execution & Productivity
• Accountability
• Technical/Functional Expertise
• Collaboration

Benefits

• Competitive rate plus incentive.
• Comprehensive medical, dental, and vision insurance with HSA option.
• 401(k) plan with a 4% company match.
• 15 PTO days, floating holiday option, and paid holidays.
• Collaborative and professional work environment.

Pay

Salary is based on experience. The posted range of compensation reflects Samuel & Sons' good-faith belief for this role at the time of posting. The final compensation may vary depending on candidate qualifications.