Design Consultant

Full-Time | Part-Time | Spanish Fort, AL | In-person

About the role

We are seeking a Design Consultant to warmly welcome guests into our showroom, provide individualized design solutions, and represent the Stock & Trade Design Co. brand with professionalism. Previous retail experience is required, and past experience in interior design or home furnishings is preferred.

Schedule

• Full-Time: Must have open availability, including holidays and weekends.
• Part-Time: Minimum 20 hours per week, including a weekend shift (Saturdays or Sundays).

Responsibilities

• Warmly and authentically welcome guests into the showroom.
• Exhibit a positive attitude with customers and team at all times.
• Represent the Stock & Trade Design Co. brand through high-level communication, personal appearance, and professionalism.
• Treat all coworkers in a professional and courteous manner.
• Answer customer questions on the sales floor.
• Actively seek out customers in-store and approach as the situation dictates.
• Provide complete individualized design solutions based on identified customer needs and budget to close the sale.
• Ask open-ended questions to determine if customers need design services.
• Stay knowledgeable and up-to-date on current home furnishing and design trends.
• Create and process invoices, purchase orders, and transfers via the POS system with accuracy per company policies and procedures.
• Ensure a high level of customer satisfaction through excellent service and follow-up after the sale.
• Regularly contact past customers waiting on product to provide updates on backorders and ETAs.
• Meet or exceed all monthly goals or quotas, as assigned by the store manager or corporate office.
• Attend product knowledge training classes, as assigned.
• Comply with inventory control procedures, participate in cycle counts, and assist with physical inventories.
• Assist in opening decorative accessories and pricing during downtime.
• Stand and maneuver on a concrete sales floor for long durations (rest periods provided).
• Participate in opening and closing duties: sweep, clean, vacuum, straighten sales floor, and dust.
• Support any policy changes, procedure changes, new systems, or work rules the company implements.
• Perform other duties as assigned.

Requirements

• Previous retail experience (required).
• Past experience in interior design or home furnishings industry (preferred).
• Strong computer skills, attention to detail, and basic math skills.
• Ability to work a weekend shift for part-time roles.
• Ability to stand and maneuver on a concrete sales floor for extended periods.

Skills

• Positive and professional attitude.
• People and relationship-driven.
• Strong leadership skills.
• Strategic and mentally agile.
• Highly organized and collaborative.
• Results-oriented with a closer mentality.
• Excellent understanding of high-level customer service.
• Excellent verbal and written communication skills.
• Proficiency with Google Applications.
• Ability to remain fluid and flexible in a fast-paced environment.
• Easily manages competing priorities.

Physical & Mental Demands

The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.