Design and Engineering Systems Engineer

About the Role

At QTS Data Centers, we stand at the forefront of today’s dynamic digital transformation. Our world-class data centers empower customers’ most strategic growth initiatives, positioning us as a global leader in digital infrastructure. As AI and cloud technologies drive demand for increased speed, capacity, and innovation, QTS is committed to connecting the globe for good through advanced, sustainable data centers.

The Design and Engineering Systems Engineer supports the Design and Engineering team through process improvement, data management, business systems administration, and analytics. This role develops and maintains reporting, dashboards, workflows, and enterprise data solutions using tools like Excel, Smartsheet, Tableau (future), and Palantir (future) to support engineering and organizational decision-making. You will partner daily with Engineers, Architects, leadership, and cross-functional stakeholders to document workflows, identify efficiency opportunities, and drive change management across Design and Engineering processes.

Responsibilities

• Lead process documentation and refinement: Capture current Design and Engineering business processes, identify gaps, and refine workflows for efficiency.
• Develop decision-support tools: Integrate data collection into processes and create reports, dashboards, and other tools that support engineering and business decisions.
• Create process maps and SOPs: Build process maps to visualize workflows, identify automation opportunities, and document new or improved processes through Standard Operating Procedures.
• Support change management: Help develop solutions that monitor, track, and capture changes across Design and Engineering processes.
• Structure and maintain data systems: Own and maintain Design & Engineering data structures, databases, and reporting platforms. Support integration and data flow between Smartsheet, Tableau (future), Palantir (future), Excel, and other enterprise systems.
• Collaborate across departments: Work with Procurement, Facilities Operations, Project Managers, Utility Power, and other QTS teams to align data collection and presentation across business functions.
• Support stakeholder engagement: Attend meetings with stakeholders to understand existing processes, gather requirements, and translate information into actionable process improvements.
• Learn and apply new systems: Learn new software systems as needed and create tools within those systems to support the Design and Engineering team.
• Process documentation workflows: Create and process DocuSign documents through applicable workflows.
• Manage Design & Engineering business systems: Serve as a power user and administrator for Design & Engineering business applications, including Smartsheet and Excel. Tableau and Palantir will be used for future applications.
• Develop analytics and dashboards: Create and maintain executive dashboards, KPIs, reports, and visualizations that provide actionable insights into Design & Engineering performance, schedules, resources, budgets, and project execution.
• Lead Design & Engineering systems initiatives: Partner with Engineering leadership to identify, implement, and continuously improve tools, dashboards, databases, and workflows that increase organizational efficiency, data visibility, and decision-making capability.

Requirements

• Communication skills: Ability to clearly communicate technical findings and process recommendations to technical and non-technical stakeholders.
• Business acumen: Ability to translate data insights into actionable business recommendations.
• Problem-solving skills: Analytical mindset with the ability to solve complex data and process challenges.
• Systems thinking: Ability to understand the big picture while also working at a detailed level to develop solutions for complex issues.
• Attention to detail: Commitment to ensuring data accuracy, quality, and consistency.
• Agile mindset: Adaptability to changing requirements, priorities, and business needs.
• Continuous learning: Interest in staying current with industry trends, emerging technologies, and evolving tools.
• Mentorship: Ability and willingness to mentor less experienced team members.
• Smartsheet: Experience developing and maintaining Smartsheet solutions, workflows, and automated processes.
• Tableau (preferred, not required): Experience creating dashboards and visualizations using Tableau or similar BI platforms.
• Palantir Foundry (preferred, not required): Experience with Palantir Foundry or similar enterprise data management and analytics platforms.
• Software Integration: Experience integrating and transforming data from multiple business systems.

Qualifications

• Process improvement experience: Three or more years of experience creating, documenting, and refining processes.
• Data collection and presentation experience: Three or more years of professional experience collecting, organizing, and presenting data.
• Requirements gathering and solution development: Ability to engage stakeholders, document business requirements, and translate operational needs into scalable processes, systems, dashboards, and reporting solutions.
• Interpersonal skills: Excellent ability to interface with all levels of the organization.
• Team collaboration: Proven team player who fosters and operates effectively within internal and external team environments.
• Project management: Ability to manage multiple projects simultaneously.
• Tactical problem solving: Ability to solve problems at a tactical and functional level.
• Written and verbal communication: Strong written and verbal communication skills.

Benefits

• Roth and Traditional 401(k) matching contributions with immediate vesting
• Every employee is bonus or commission eligible
• Generous PTO, Paid Volunteer Days, plus Floating Holidays
• Stock Purchase Plan (SPP)
• 11 paid Holidays Annually/Holiday compensation when worked
• Pet and Legal Insurance
• Q-Rest Sabbatical Program
• Q-Anniversary Service Award Program
• Parental Leave for primary and secondary caregivers
• Military Benefits Package
• QTS Charitable Matching Gift Program
• QTS Scholarship for Employee Dependents
• QTS Crisis Fund
• Wellness Program
• Tuition Reimbursement Program
• Eagle Club Award Trip Eligibility