Dermatology Support Specialist - Full Time

Requirements

Required Education and Experience:

• High School graduate or GED equivalent.
• All related education and experience must be within the last five (5) years.
• Advanced medical terminology and/or knowledge in the medical field.
• Minimum of 2 years experience in a medical and/or legal environment.
• Minimum of 2 years experience in medical appointment scheduling position to include insurance verification.
• Minimum of 2 years experience in customer service.
• Minimum of 1 year billing experience within medical or insurance environment (i.e., appropriate math skills to collect payments and make change).

Preferred Education and Experience:

• Advanced understanding of medical, insurance, and legal terminology.
• 4+ years customer service experience in a related field.
• 4+ years experience in medical appointment scheduling to include insurance verification.
• 2+ years experience in billing/payment processing.
• Proficient in IDX utilization.

Responsibilities

• Maintain open communication with Supervisory Staff, Clinical Services, and provider personnel; acting as a liaison to provide a high level of patient satisfaction and customer service.
• Collect, organize, and process pathology slides and reports as needed.
• Promote high morale, acting as a role model to include: positive direction; research errors and complaints; and provide feedback and documented outcome to supervisory staff.
• Function independently in absence of supervisor.
• Provide coverage and support to dermatology phone rooms.
• Make recommendations to Supervisory Staff for improvement and/or streamlining of processes.
• Collect and compile reports as requested (i.e., performance reports, audits, appraisals).
• Provide training to new-hire staff; assist in performing competency evaluations; continually observe skill levels to ensure adequate cross-training and implement shared work assignments, adjusting as necessary based on work volume.
• Assist in documenting and tracking appointment rotation grid. Provide monthly and on-demand reports for dermatologists.
• Observe patient volumes at desks to ensure minimal wait times; provide and direct PSS float coverage at any desk.
• Attend meetings, conferences, and training sessions to stay current with protocols and processes as they pertain to job and department needs as directed by Reception Supervisory Staff.