Dermatology Desk MA

Key Responsibilities

• Manage and triage all incoming patient calls, including high-volume and complex/difficult situations
• Provide accurate information, guidance, and follow-up to patients
• Communicate effectively with providers regarding patient concerns
• Perform suture removals of all types
• Auxiliary support for clinical tasks and filling in on the floor as needed
• Care coordination for scheduling needs and patient flow support
• Assistance with surgery scheduling
• Accurate documentation of patient interactions in EMR
• Maintain professionalism and composure in a fast-paced environment

What We’re Looking For

• Dermatology experience required
• Medical Assistant certification/experience required
• Excellent time management skills with the ability to prioritize and stay organized in a high-volume setting
• Strong multitasking and organizational abilities
• Comfortable handling difficult patient conversations with professionalism
• Tech-savvy (ModMed/EMA EMR, Klara systems, phone systems, multitasking across platforms)
• Team-oriented with a positive, solution-focused mindset
• Reliable and adaptable in a dynamic clinic setting

Work Environment

• In-office position (not remote)
• Fast-paced, high-volume dermatology and Mohs practice that is growing
• Collaborative and supportive team culture

Benefits

• Medical, dental, vision, and supplemental insurance
• 401(k)
• 3 weeks paid time off (PTO)
• 7 paid holidays