Deputy Treasurer III/Collections Specialist

About the role

The Culpeper County Treasurer oversees the collection of revenues and manages delinquent collections processes. The role involves pursuing collection of delinquent tax bills, managing DMV stop processes, VA Debt Set-off program, and coordinating with various collection partners.

Responsibilities

• Pursues collection of delinquent tax bills; initiates/conducts communications with delinquent taxpayers;
• Sends initial demand letters for collection;
• Reviews and evaluates delinquency status of taxpayers;
• Computes amount of delinquency; calculates penalties and interests; generates and sends delinquent file to printer for mailing of final notices to taxpayers;
• Conducts research of various databases to locate delinquent taxpayers to aid in collection processes;
• Manages DMV stop process for delinquent accounts;
• Manages VA Debt Set-off program;
• Initiates Treasurer’s Liens;
• Processes Property Seizure Notices;
• Records and monitors all bankruptcy filings;
• Prepares internal documents, status codes, internal computer messages, collection module updates and citizen notices;
• Processes payments received from the bankruptcy court to appropriate accounts;
• Works with Treasurer to develop and improve complex and automated collection processes and procedures;
• Serves as lead contact for VA Department of Taxation, Department of Motor Vehicles, Virginia Employment Commission and other collection partners outside the Treasurer's Office;
• Acts as lead contact for complex delinquent account inquiries and questions of tax liability;
• Explains requirements for compliance with the laws concerning enforcement of payment of delinquent taxes;
• Analyzes the more difficult collection situations and advises an appropriate course of action;
• Affords assistance to taxpayers in working out payment plans based upon ability and legal requirements;
• Follows up for monthly payments and monthly review to ensure that the Payments Plans should remain in effect;
• Works with contracted collection attorneys for pursuit of delinquent accounts;
• May appear as agent for the County in court;
• Process State Estimated tax forms and State Income tax delinquency notices;
• Prepare and process delinquency report documents and letters as requested by the Treasurer;
• Prepare daily bank deposit and ensure appropriate amount of petty cash & coin is available for cashiers;
• Answer telephone calls; provide tax account information for citizens; direct caller to appropriate staff member and/or other departments and/or collection agencies;
• Provides backup Deputy Treasurer II-Cashier duties, as necessary - Collects payments for real estate property taxes, personal property taxes, estimated tax payments, meals and lodging taxes or other taxes/fees received in person or by mail; posts payments in computer to proper individual taxpayer accounts directly and through remittance processing software.

Requirements

Experience and education equivalent to a high school diploma. Collections experience preferred. Experience with BAI Municipal software preferred.

Qualifications

Must successfully complete a criminal history background check and credit history check.

Skills

Excellent communication skills, problem-solving abilities, attention to detail, and proficiency in Microsoft Office applications.

Benefits

Full-time employees have access to a wide variety of benefits, including medical, dental, retirement, life insurance, optional life and disability insurance plans, flexible spending accounts, and a deferred compensation program.

Pay

Commensurate with experience.

Schedule

N/A