Deputy Senior Manager

Job Summary

The Deputy Senior Manager is responsible for carrying out delegated technical, administrative, operational, and personnel management responsibilities for assigned teams, projects, clients, and service areas under the direction of the Senior Manager. This role is intended to materially expand the Senior Manager’s management capacity by assuming defined responsibilities and making day-to-day decisions within parameters established by the Senior Manager.

Company Values and Policy

• Assisting the CEO, Executive Team, Service Directors, and Senior Managers in communicating WEST’s mission, core principles, procedures, and processes to all employees; promoting the overall WEST culture, including a commitment to honesty, integrity, and professionalism.
• Helping team members understand WEST administrative needs (following policy, timesheets, expenses, HR forms, leave, accounting, policies and procedures, health and safety, etc.).
• Fostering a strong intra- and interoffice team approach within WEST; developing strong teams both internally to the Deputy Senior Managers’ team and cross-functionally across the Career Pathway branches.
• Fostering a consensus-building managerial approach, while facilitating consistency in when, how, and by whom decisions are to be made.

Business Development and Marketing

• Working with the Business Development Manager, Practice Groups, and Client Liaisons when appropriate, and other WEST personnel as appropriate to develop proposals and respond to RFPs appropriate for WEST.
• Maintaining productive and mutually beneficial working relationships with clients and partners.
• Establish and enhance business opportunities with new and existing clients.

Project Management

• Continuing to contribute to work products and services through assistance with or management of active WEST projects.
• Working with the direct Senior Manager in managing their team’s workload, services, and products to meet contractual needs of the company.
• Working with Senior Managers, Practice Groups, and Client Liaisons when appropriate, other Deputy Senior Managers, and Team Leaders to help balance staff workloads on their team.
• Working with Project Groups, Client Liaisons, and Quality Manager to ensure on-time and high-quality work products.

Personnel Management

• Promoting a positive work environment where team members, employees, clients, and partners are treated with respect.
• Determining, providing, and maintaining the infrastructure and working environment necessary for work to be carried out in a safe manner.
• Evaluating team member performance; overseeing the quality of employee performance and addressing underperforming employees within their respective teams;
• Setting the expectation that team members are accountable for both providing high-quality services and high-quality work products while collaborating with WEST’s technical experts, Client Liaisons, and quality team.
• Providing guidance together with Practice Groups and Client Liaison to team members, typically comprised of Team Leaders and project managers; training, mentoring, and coaching team members to ensure growth opportunities and maximize staff talent and potential.
• Ensuring that individuals are confident and competent to perform their assigned work, receive the appropriate education and training, and have acquired the suitable skills, knowledge, and experience to perform their work responsibilities.
• Encouraging staff together with Practice Groups and Client Liaison to pursue growth opportunities and work that they find professionally satisfying while pursuing WEST’s strategic goals and objectives; helping to develop and maintain comradery, present learning opportunities, and instill loyalty to WEST while maintaining the company culture.
• In coordination with the Senior Manager, recruiting and retaining employees; facilitating the hiring, disciplinary action, and firing processes.

Requirements

• A minimum of a bachelor’s degree in environmental science, environmental policy or planning, environmental engineering, natural resources, biological studies, wildlife management, wildlife biology, statistics, construction management, business or finance, or related field.
• Must have four (4) years of experience in environmental consulting with WEST; or eight (8) plus years of experience in environmental consulting overall.
• Previous people/personnel management experience is required.
• Proven leadership and people management skills, including the ability to develop talent, coach, mentor, and motivate staff; ability to effectively supervise and motivate others.
• Proven collaboration skills with peers, upper management, and others.
• Strategic development and thinking, and developing insights into the external market forces, competitors, and customers.
• General understanding of finance, financial goals, and budgeting, including understanding how the firm makes money and the importance of balancing billable and non-billable staff time.
• Strong interpersonal and communication skills, both written and oral.
• Ability to train and educate the company on the team’s initiatives and how the work integrates with other projects and company objectives.
• Strong time management and organizational skills.
• Ability to conduct interviews and properly evaluate candidates.
• Ability to effectively delegate workloads.
• To follow instructions from managers and accept guidance and constructive criticism.