Deputy Program Manager

Responsibilities

• Act for the Program Manager in their absence with full authority to make contract-related decisions;
• Serve as the alternate primary contractor representative to the COR.
• Support day-to-day operational management of the DCSA CSS program across all functional service areas.
• Manage geographically dispersed staff of varying skill levels in a multi-site service delivery environment.
• Apply ITIL 4 frameworks to create, maintain, and enforce staff compliance with documented practices, ensuring alignment with ISO 20000-1:2018.
• Care for program-level meetings, reporting cycles, and stakeholder engagements; support development of contract deliverables including IPR materials and monthly reports.
• Support program metrics oversight including AQL monitoring, Customer Support Metrics Dashboard (CSMD) reviews, and continuous service improvement activities.
• Care for cross-functional issue resolution between service desk, communications support, service management, and risk management functions.
• Support surge response planning and execution under PWS Task 16; assist Program Manager in cleared-personnel resource decisions.
• Maintain DoD 8570/8140 IAM Level III certification currency.
• Provide tier-down delegation of program responsibilities to functional leads and ensure consistent program execution discipline.

Qualifications

• Shall possess a TOP SECRET security clearance with SCI eligibility (favorably adjudicated T5 or T5R; within investigation scope or currently enrolled in Continuous Evaluation/Continuous Vetting).
• Active PMP (Project Management Professional) certification.
• DoD 8570/8140 IAM Level III certification.
• ITIL 4 currency for framework administration.
• Demonstrated PM or Deputy PM experience in DoD/IC enterprise IT service delivery environments.
• Strong customer service orientation and engagement with senior Government customers.
• Prior DCSA or similar DoD agency experience is a plus.