Deputy Manager

About the role

We’re looking for a Deputy Manager to join our team in York. As the Deputy Store Manager, you’ll work closely with the Store Manager to oversee the store’s day-to-day operations and ensure the best possible experience for our customers and their pets.

Responsibilities

• Inspire and lead your team to create a fun, engaging, and customer-focused environment.
• Drive sales performance and achieve key KPIs.
• Oversee store operations, including recruitment, stock management, and compliance with health and safety.
• Act as Duty Manager when the Store Manager is unavailable.
• Lead by example and contribute to the store’s overall success.

Requirements

• At least 1 year of management experience in a retail environment.
• Passionate about retail and delivering exceptional results.
• Flexible to work a 7-day shift pattern, including weekends and bank holidays.
• Excellent communication and leadership skills to engage and inspire your team.
• Ready to commit to 6 months of training, covering customer service, health and safety, and pet care.

Qualifications

We’ll provide comprehensive training and development opportunities to ensure you have the skills and knowledge to deliver exceptional service and care to our customers and their pets.

Skills

• Customer service skills.
• Leadership and management skills.
• Health and safety awareness.
• Pet care knowledge.

Benefits

• Annual bonus opportunities.
• 28 days paid leave, rising to 33 days after 2 years (including bank holidays).
• Your birthday off to celebrate in style.
• Life assurance worth 4x your annual salary.
• A 4% company pension contribution.
• Colleague discounts, including 20% off Pets at Home and 30% off our own-brand products.

Pay

£28,000 - £30,000 per annum

Schedule

Full-time, 39 hours per week