Deputy Manager

About the role

Maxi Zoo Ireland is recruiting for a Deputy Manager for the Waterford store. As part of the Fressnapf Group, Maxi Zoo is Ireland’s largest pet retailer with over 30 shops nationwide, committed to making life simpler, better and happier for pets and their owners.

Responsibilities

• Operational Store Excellence – Ensure adherence to store processes, regulations, and KPIs while supporting the Store Manager in analysing and improving results.
• Customer Engagement – Ensure your team enriches customers' experiences with personalised advice and upholds a welcoming, tidy store atmosphere.
• Leadership – Empower your team's growth and engagement through supportive leadership, training, and a culture of trust and respect.
• Merchandising and Inventory – Ensure impeccably stocked shelves, use of correct planograms, and accurate inventory management.
• Brand Integrity – Ensure the welfare of animals entrusted to the store comes first, advocating responsible pet ownership.

Requirements

• Experienced retail professional with a proven track record in deputy management roles.
• Ability to step up and lead with warmth and empathy, ensuring smooth operations even in the manager's absence.
• A hunger for growth, eagerness to learn and eventually lead as one of our future store managers.
• Customer service is your passion; organisation is your strength – ensuring every customer experience is exceptional.
• Strong communication skills and a commitment to our company values are a must.

Benefits

• Certified as a Great Place to Work.
• Employee discount – up to 40% in stores and 20% in the salon.
• Paid leave – sick leave, annual leave, bank holidays, maternity/paternity leave.
• Refer‑a‑friend scheme.
• Advancement opportunities – promotion from within and clear career path.
• Community – work alongside colleagues and customers who share a passion for animals.
• Educational opportunities.
• Annual leave – starting at 21 days and rising to 23 days after six years.
• Employee assistance programme.
• Cycle‑to‑work scheme.

Pay

Competitive salary with KPI‑related bonus paid monthly.